Tier 2 IT Support Specialist- Arlington, VA

costar; Arlington (VA); Hybrid; USD 50,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Tier 2 IT Support Specialist to enhance employee productivity through exceptional IT support. This role involves diagnosing and resolving hardware and software issues, managing user accounts, and contributing to knowledge base development. The position offers a dynamic work environment with a mix of on-site and remote work, allowing you to thrive while ensuring timely support. Join a collaborative team that values your skills and provides opportunities for professional growth, all while enjoying a comprehensive benefits package that supports your well-being and career development.

Benefits

Comprehensive healthcare coverage

401(K) retirement plan with matching contributions

Tuition reimbursement

On-site fitness center

Employee stock purchase plan

Mental health counseling services

Commuter and parking benefits

Complimentary gourmet coffee and snacks

Qualifications

• 2+ years of experience in corporate IT or Service Desk role.
• Proficiency with Windows and macOS environments.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide guidance on client questions and issues related to IT systems.
• Assist in user account administration and maintain IT asset inventory.
• Document problems and solutions in the Service Desk ticketing system.

Skills

Customer Service

Problem Solving

IT Support

Windows OS

macOS

Active Directory

Microsoft Office 365

Networking Concepts

Education

Bachelor's Degree

Tools

Service Desk Ticketing System

Remote Assistance Tools

O365 Administration

Job description

Tier 2 IT Support Specialist- Arlington, VA

Job Description

Overview CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. We are seeking an experienced IT Support Specialist to join our dynamic team. In this role, you will play a key part in enhancing the productivity of CoStar Group employees by serving as the primary point of contact for IT support and issue resolution. You will be responsible for diagnosing and resolving issues related to hardware, proprietary and third-party software, LANs, and VDI’s. Support will be provided through multiple channels including phone, email, remote access tools, and in-person assistance. We’re looking for someone who thrives on delivering exceptional customer service, takes initiative, solves problems efficiently, and communicates effectively. The ideal candidate will be comfortable managing multiple high-priority tasks in a fast-paced environment, ensuring timely and professional support at all times. This position is located in Arlington, VA and offers a schedule of 4 days on-site and 1 day remote. Responsibilities

• Provide guidance, assistance, coordination and follow up on client questions, problems, or malfunctions of all systems applications, hardware and software, installed and maintained by the company.
• Participate in telephone support rotation providing support to users in offices across the US via remote assistance tools.
• Assist in user account administration, including onboarding/offboarding and access control.
• Document problems and solutions in the Service Desk ticketing system.
• Maintain an inventory of IT assets and assist in lifecycle management.
• Contribute to knowledge base development for recurring issues and support documentation.
• Inform management of potential problems and identifies problem trends.
• Install hardware and peripheral components such as monitors, keyboards, printers etc.
• Install, configure, maintain and upgrade computer hardware and software.
• Provide videoconference administration and support as needed.
• Escalate complex problems to senior IT staff or specialized teams as needed.
• Any other duties and special projects as assigned.

Basic Qualifications

• Bachelor’s Degree required from an accredited, not for profit university or college.
• A track record of commitment to prior employers.
• 2+ years of experience in corporate IT or Service Desk role.
• Proficiency with Windows and macOS environments.
• Experience supportingActive Directory, Azure and Microsoft Office 365.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to lift/move equipment up to 50 lbs.

Preferred Qualifications and Skills

• O365 Administration experience.
• Basic understanding of networking concepts (TCP/IP, DNS).
• IT certifications (CompTIA A+, Network+, Microsoft MTA/MCSA, etc.).
• Experience supporting mobile devices such as iPads, iPhones, etc.

What’s in it for You When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program. Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position. CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing