Tier 2 IT Support Specialist- Arlington, VA

CoStar Group, Inc.; Arlington (VA); Hybrid; USD 50,000 - 85,000; Full time

Job summary

An established industry player seeks a dedicated IT Support Specialist to enhance employee productivity and provide exceptional service. The role involves diagnosing and resolving various IT issues, supporting users through multiple channels, and managing IT assets. With a flexible schedule that includes both on-site and remote work, this position offers a dynamic environment where your contributions will directly impact the efficiency of the organization. Join a team that values innovation and professional growth, and be part of a company that prioritizes employee well-being and development.

Benefits

Comprehensive Healthcare

Mental Health Services

401(k) Plan

Stock Purchase Plan

Paid Time Off

Onsite Fitness

Tuition Reimbursement

Qualifications

• 2+ years of experience in corporate IT or Service Desk roles.
• Ability to manage multiple priorities and deliver exceptional customer service.

Responsibilities

• Diagnose and resolve hardware, software, LAN, and VDI issues.
• Document issues and solutions in the ticketing system.
• Assist in user account management and onboarding.

Skills

Windows

macOS

Active Directory

Azure

Microsoft Office 365

Customer Service

Problem Solving

Multi-tasking

Education

Bachelor’s Degree

Tools

Ticketing System

Remote Access Tools

Job description

Tier 2 IT Support Specialist - Arlington, VA

Job Description

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. As part of the S&P 500 Index and NASDAQ 100, our mission is to digitize the world’s real estate, empowering people to discover properties, insights, and connections that improve their businesses and lives.

We have over 37 years of experience in real estate information and online marketplaces, which enables us to create unique and valuable offerings. We continually refine and innovate our approach to serve our customers, employees, and investors better.

We are seeking an experienced IT Support Specialist to enhance employee productivity by serving as the primary contact for IT support and issue resolution. You will diagnose and resolve hardware, software, LAN, and VDI issues through various channels including phone, email, remote access, and in person. The ideal candidate thrives on delivering exceptional customer service, takes initiative, and manages multiple priorities efficiently.

Location & Schedule

Arlington, VA with a schedule of 4 days on-site and 1 day remote.

Responsibilities

1. Provide guidance, assistance, and follow-up on client questions and system malfunctions.
2. Support users via remote tools and participate in support rotation.
3. Assist in user account management, onboarding/offboarding, and access control.
4. Document issues and solutions in the ticketing system.
5. Maintain IT asset inventory and support lifecycle management.
6. Contribute to knowledge base development.
7. Identify and report potential problems and trends.
8. Install hardware and peripherals.
9. Configure and upgrade hardware and software.
10. Support videoconference setups and support.
11. Escalate complex issues to senior staff.
12. Perform other duties and projects as assigned.

Qualifications

• Bachelor’s Degree from an accredited university.
• 2+ years of experience in corporate IT or Service Desk roles.
• Proficiency with Windows and macOS.
• Experience with Active Directory, Azure, and Microsoft Office 365.
• Ability to manage multiple priorities.
• Ability to lift/move equipment up to 50 lbs.

Preferred Skills

• O365 Administration experience.
• Basic networking knowledge (TCP/IP, DNS).
• IT certifications (e.g., CompTIA A+, Network+).
• Experience supporting mobile devices.

What We Offer

Competitive compensation, performance incentives, and professional growth opportunities including training and tuition reimbursement. Benefits include comprehensive healthcare, mental health services, 401(k), stock purchase plan, paid time off, onsite fitness, and more.

We are an equal opportunity employer and welcome all qualified candidates. Please note we do not sponsor visas for this position.