Tier 2 IT Support Internship

IAT Insurance Group; Naperville (IL); Hybrid; USD 9,368,000 - 11,021,000; Full time

Benefits offered by this job

Hybrid work schedule

Networking with subject matter experts

Job summary

IAT Insurance Group offers a 10-week IT Support Intern program in Naperville, IL, starting May 24, 2027 and ending July 30, 2027. The internship follows a hybrid schedule, with in-office work Monday through Wednesday and optional remote Thursday and Friday.

You will join the Tier 2 Support team, gaining hands-on experience with cloud-based enterprise platforms, Duck Creek, Hyland OnBase, and IT service delivery practices. Compensation ranges from $17–$20 per hour, with base pay plus benefits.

Qualifications

• Rising undergraduate sophomore, junior, or senior.
• Must be authorized to work in the United States without visa sponsorship.

Responsibilities

• Support Tier 2 IT operations under supervision.
• Assist with documenting processes and tracking work.
• Gain exposure to enterprise systems and IT service delivery practices.
• Contribute to projects and process-improvement initiatives.

Skills

Good communication

Problem solving

Team collaboration

Education

Undergraduate student

Tools

Microsoft Office

Visio

Job description

At IAT Insurance Group (IAT), interns are valued members of our organization. Our internship program aims to provide meaningful, thought-provoking work to each candidate that joins the team. Our internship program matches qualified students with the opportunity to participate in real world situations, obtain industry knowledge, receive on-the-job training, and gain career enhancing technical skills that will foster professional growth. Furthermore, our internships are designed to provide each participant the opportunity to network with subject matter experts within the industry as you work to build your professional skills. At IAT, we believe that our diverse backgrounds, life experiences and perspectives help us make better decisions and ultimately be more successful. That's why we're making an active effort to not only recognize the importance of diversity and inclusion for our growth, but to also root a culture that encourages and embraces unique perspectives. We believe that when employees feel comfortable enough to come to work and express themselves, innovation, and productivity flourish. The bottom line is, we want all employees at IAT to feel like they belong.

Job Description

IAT has an opening for an IT Support Intern in our Naperville, Illinois location for the summer of 2027. The internship is scheduled to begin on May 24th, 2027, and conclude on July 30th, 2027. Please note, IAT works on a hybrid schedule, working from the office Monday through Wednesday with the option of working remotely Thursday and Friday.

During this 10-week internship, you will be attached to a Tier 2 Support team supporting IAT's cloud-based enterprise platform, which includes Duck Creek Policy, Billing, and Claims, along with a third-party integration to the Hyland OnBase document management system. You will work alongside IAT's Application Support team and gain firsthand experience in a corporate technology environment, learning how technology support teams collaborate with business stakeholders and other IT teams to support critical business processes, improve operations, and deliver projects.

During the internship, you will have the opportunity to:

• Participate in projects and process improvement initiatives across the Application Support organization.
• Observe and contribute to how corporate teams collaborate to solve business challenges.
• Assist with documenting processes, tracking work, and supporting operational activities.
• Gain exposure to enterprise systems, project management, and IT service delivery practices.
• Support the team with other assignments and special projects as needed.

Qualifications

Must Have:

• Rising undergraduate sophomore, junior, or senior.
• Ability to work out of our Naperville, Illinois office without any housing or relocation assistance from IAT Insurance group.
• Must be able to complete the entirety of the 10-week internship program (May 24th to July 30th).
• Ability to quickly learn IAT systems.
• Problem Solver.
• Strong Communication skills both with Technical and non-technical resources.
• Willingness to learn.
• Ability to work independently.
• Must be authorized to work in the United States without visa sponsorship by employer, now or in the future.

Preferred to Have:

• Major, minor, or concentration in business related or technical degree.
• Proficient with Microsoft office and VISIO.

#LifeAtIAT Ever wondered what a day in the #LifeAtIAT is like as an Intern? Check out this video from our former interns!

Compensation: Please note, that the hourly pay rate associated with this posting is $17 – $20. This range represents the anticipated low and high end of the base hourly pay for this position. Actual hourly rates will vary based on factors such as a candidate's class standing, major, and geographical location. The total compensation will include base pay, 401(K) match, and more.

IAT Insurance Group is the largest private, family-owned property and casualty insurer in the U.S. Insurance Answers Together® is how we define IAT, in letter and in spirit. We work together to provide solutions for people and businesses. We collaborate internally and with our partners to provide the best possible insurance and surety options for our customers. At IAT, we’re committed to driving and building an open and supportive culture for all. Our employees propel IAT forward – driving innovation, stable partnerships and growth. That’s why we continue to build an engaging workplace culture to attract and retain the best talent.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We maintain a drug-free workplace and participate in E-Verify.

IAT is the largest private, family-owned property and casualty insurer in the U.S. Insurance Answers Together® is how we define IAT, in letter and in spirit. We work together to provide solutions for people and businesses. We collaborate internally and with our partners to provide the best possible insurance and surety options for our customers.