Tier 2 IT Support Engineer — Fast-Paced Tech Ops

Socket.dev; Rockville (MD); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Equity participation

401(k) matching

Medical, dental, vision

Generous leave

HSA

Equity grants

Job summary

Quantum Space is seeking a Tier 2 IT Helpdesk Technician to provide second-level support across the organization. You will resolve escalated tickets, support end-user devices, and assist with identity management and system administration tasks.

Responsibilities include patching, software deployments, endpoint management, and basic networking. The role requires 2–4 years in Tier 2 support and the ability to obtain a security clearance. Rockville, MD or Hawthorne, CA based position.

Qualifications

• Strong Windows and macOS understanding.
• Experience with Jira Service Management, ServiceNow or Zendesk.
• Ability to analyze logs and diagnose issues.
• Familiarity with DNS, DHCP, VLANs, VPNs.
• Experience with Microsoft 365, Azure AD and Exchange Online.
• Ability to document procedures and runbooks.
• Excellent written and verbal communication.
• 2–4 years in Tier 2 IT support.
• Ability to obtain security clearances.

Responsibilities

• Resolve escalated tickets from Service Desk across OS, apps, hardware, and network.
• Provide hands-on support for workstations, laptops, and mobile devices.
• Assist with account provisioning, deprovisioning, and identity management.
• Support patching and configuration changes on Windows, macOS, and Linux endpoints.
• Perform advanced troubleshooting through logs and diagnostics.
• Support software deployments and endpoint management.
• Maintain asset records and coordinate with vendors.
• Assist basic networking tasks including VLAN changes and Wi‑Fi issues.
• Support cybersecurity initiatives and incident response tasks.
• Collaborate with engineering to support tooling and projects.

Skills

Windows/macOS expertise

Jira Service Management

ServiceNow

Zendesk

Log analysis

DNS/DHCP/VLAN/VPN

Microsoft 365/Azure AD/Exchange Online

Documentation

Communication

2-4 years experience

Security clearance

Tools

Intune

Jamf

RMM tools

Job description

Quantum Space is seeking a Tier 2 IT Helpdesk Technician to provide second-level support across the organization. You will resolve escalated tickets, support end-user devices, and assist with identity management and system administration tasks.

Responsibilities include patching, software deployments, endpoint management, and basic networking. The role requires 2–4 years in Tier 2 support and the ability to obtain a security clearance. Rockville, MD or Hawthorne, CA based position.