Tier 2 IT Operations Specialist - 24/7 Mission-Critical
CACI International Inc
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Job summary
CACI is seeking a Tier 2 IT Operations Specialist to join the DIA CIS program in a 24/7 operating environment. You will support day-to-day IT operations, perform Tier 2 troubleshooting, coordinate with Tier 3, and push maintenance across both classified and unclassified ecosystems.
Requirements include current TS/SCI clearance, DOD 8140/Security+ certification, and 4+ years of hands-on IT experience. This role involves up to 10% travel within the continental US.
Qualifications
- Must hold a current Top Secret SCI clearance with ability to obtain poly prior to start
- DOD 8140 Certification applicable to role (minimum Security+)
- Academic and professional experience requirements (AA/BA/BS/MS/PhD with years of experience)
- Minimum of 4 years hands‑on IT hardware and software integration and maintenance experience
- Vendor, professional or OEM certifications are preferred
- Ability to coordinate with Tier 3 and Engineering for advanced troubleshooting
- Willingness to learn new skills and technologies
Responsibilities
- Serve as a key member of the 24/7 global operations team
- Provide Tier 2 incident analysis, troubleshooting, break/fix, and hands-on support
- Coordinate with Tier 3 resources for complex issues
- Perform scheduled and ad hoc maintenance, updates, and upgrades
- Manage patching across workstations and servers
- Develop action plans and milestones documentation
- Monitor capacity, performance, and service levels for reliability
- Participate in Continual Service Improvement (CSI) initiatives
- Utilize lab facilities for incident resolution and testing
- Support deployment of engineered solutions via Blue/Green fielding
- Collaborate with Engineering, Government stakeholders, and Writers on SOPs and knowledge artifacts
- Assist in creating CDRL documentation and reports
Skills
Education
Tools
Job description
CACI is seeking a Tier 2 IT Operations Specialist to join the DIA CIS program in a 24/7 operating environment. You will support day-to-day IT operations, perform Tier 2 troubleshooting, coordinate with Tier 3, and push maintenance across both classified and unclassified ecosystems.
Requirements include current TS/SCI clearance, DOD 8140/Security+ certification, and 4+ years of hands-on IT experience. This role involves up to 10% travel within the continental US.
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