IT Operations Specialist - Tier 2

CACI International Inc.; Colorado Springs (CO); On-site; USD 75,000 - 158,000; Full time

Benefits offered by this job

Flexible time off

Job summary

CA C I International Inc. is seeking an IT Operations Specialist - Tier 2 to support the Defense Intelligence Agency's globally distributed IT services, driving rapid incident resolution and continuous service improvement.

The role covers Tier 2 troubleshooting, proactive maintenance, patching, capacity monitoring, and collaboration with Tier 3, engineering, and government stakeholders to ensure reliable, secure enterprise infrastructure across classified and unclassified environments.

Qualifications

• Active TS/SCI clearance with ability to obtain poly before start.
• DOD 8140 certification (Security+ minimum).
• Education/experience combinations per posting.
• 4+ years hands-on IT hardware/software integration and maintenance.
• Vendor or OEM certifications relevant to role.

Responsibilities

• Operate as a key member of the 24/7 global operations team supporting infrastructure and services.
• Provide Tier 2 incident analysis, troubleshooting, and hands-on repair across IT domains.
• Coordinate with Tier 3 for advanced troubleshooting.
• Perform scheduled/unscheduled maintenance, updates, and upgrades.
• Manage patching across workstations and servers in all networks/security domains.
• Monitor capacity, performance and service-level metrics to prevent incidents.
• Support CSI initiatives by researching new technologies and documenting benefits.
• Develop cases/scripts for testing prior to deployment.
• Collaborate with engineering and government stakeholders to ensure reliability.

Skills

Operating Systems & Platforms

Cloud & On-Prem Storage

System Patching

Database & Monitoring

SharePoint Admin

VDI / Virtual Desktop

Education

AA with 10+ years experience

BS/BA with 8+ years experience

MS/MA with 6+ years experience

PhD with 4+ years experience

Tools

Windows Server

RHEL

Active Directory & GPO

VMware vSphere / ESXi

NetApp ONTAP

Dell Data Domain

SAN / NAS

Backup (Commvault/Veeam/Veritas)

SCCM/MECM

WSUS

Red Hat Satellite

Nessus/ACAS

SQL Server & Oracle basics

SolarWinds/Splunk/SCOM

T-SQL basics

Job description

Job Title: IT Operations Specialist - Tier 2

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

Anticipated Posting End: 1/1/2027

The Opportunity:

The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are driving an exciting technological transformation of customer IT services by leading the design, development, implementation, and operation of cutting‑edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure.

CACI is looking for an experienced, innovative, and motivated Tier 2 IT Operations Specialist to support the mission objectives and needs of the customer, the Defense Intelligence Agency. In this role you will support day‑to‑day operations, perform Tier 2 troubleshooting, execute maintenance tasks, assist senior specialists, and help ensure consistent delivery of enterprise IT capabilities across DIA’s classified and unclassified ecosystems.

The position is contingent upon award of the DIA SITE III CIO Infrastructure Services (CIS) contract.

Responsibilities:

• Serves as a key member of the global, 24/7 operations team supporting all infrastructure, devices, products, and solutions
• Provides comprehensive Tier 2 support, including incident analysis, troubleshooting, break/fix, and hands‑on touch labor across multiple IT domains
• Coordinates with Tier 3 resources for troubleshooting
• Performs scheduled and ad‑hoc maintenance, updates, and upgrades per authorized service interruption schedules
• Provides continuous patch management for designated infrastructure (workstations, servers) across all networks and security domains
• Provides information and coordinates on approved Plan of Action and Milestones
• Monitors and analyzes capacity, performance, and service‑level metrics to maintain optimal infrastructure utilization and prevent incidents
• Participates in Continual Service Improvement (CSI) by researching new technologies and articulating evolutionary benefits to stakeholders
• Uses Lab facilities to promote incident resolution and test the feasibility of new designs
• Aids in the development of cases and scripts for Beta and Acceptance testing to ensure complete coverage prior to deployment
• Supports implementation and transfer of engineered solutions through Blue/Green fielding
• Collaborates with Engineering teams, Tier 3 specialists, and Government stakeholders to refine requirements and ensure system reliability and operability
• Works with technical writers to develop and maintain SOPs and knowledge base artifacts
• Aids in creating CDRL documentation, reports, and data

Qualifications:

You will bring:

• A mix of skills and experience with:
  • Operating Systems & Platforms
  • Cloud and On‑Prem Storage & Data Management
  • System Patching & Compliance
  • Database & Monitoring Support
  • SharePoint Administration
  • Virtual Desktop Administration
• A mix of experience with these technologies:
  • Windows Server
  • Red Hat Enterprise Linux (RHEL)
  • Active Directory & Group Policy (GPO)
  • VMware vSphere / ESXi
  • NetApp (ONTAP)
  • Dell Storage (Data Domain / FluidFS)
  • Storage Area Networks (SAN / NAS)
  • Commvault, Veeam, or Veritas Backup
  • InfoBloxMicrosoft SCCM / MECM
  • WSUS (Windows Server Update Services)
  • Red Hat Satellite
  • Nessus / ACAS vulnerability scanners
  • Microsoft SQL Server
  • Oracle Database basics
  • SolarWinds, Splunk, or Microsoft SCOM
  • Basic T‑SQL querying

Required:

• Must hold a current Top Secret SCI clearance with ability to obtain poly prior to start
• DOD 8140 Certification applicable to role (minimum Security+)
• An AA and 10+ years of experience, BS/BA and 8+ years of experience, MS/MA and 6+ years of experience, or PhD and 4+ years of experience
• Minimum of 4 years of hands‑on experience integrating, operating, and maintaining IT hardware and software solutions
• Applicable vendor, professional or OEM specific certification
• Ability to coordinate effectively with Tier 3 and Engineering resources for advanced troubleshooting and work closely with technical writers and engineering peers
• Willingness to learn new skills and new technologies.

Desired:

• Degree in Science, Technology, or Engineering
• Experience supporting mission environments with 24/7 operational requirements
• Broad, working knowledge across multiple IT disciplines, including endpoint systems, storage arrays, platform administration, system patching, and enterprise monitoring tools
• Familiarity with IC ITE services and classified environments
• Familiarity with Analysis of Alternatives (AoA) or evaluating new storage technologies
• ITIL 4 Foundation Certification

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high‑performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is: $75,200-$158,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.