Tier 2 IT Helpdesk Technician – AD/Windows Expert (Plano)

Ultimate Staffing; Plano (TX); Sur place; USD 36 000 - 47 000; Plein temps

Résumé du poste

Ultimate Staffing is seeking a skilled Tier 2 IT Helpdesk Technician in Plano, TX to provide second-line support for Windows devices, AD, and Office applications. You will resolve incidents, assist with deployments, and work with Tier 3 and infrastructure teams.

The role requires 5+ years in enterprise IT, a bachelor’s degree in IT or CS, and strong communication. On-site, 9:00–18:00 CST, 1-year contract, $30/hour.

Qualifications

• Bachelor’s degree in IT or related field.
• 5+ years of hands-on IT support in an enterprise environment.
• Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP).
• Experience with Windows 10/11 and Office 2021/2023.

Responsabilités

• Provide second-line technical support for laptops, desktops, mobile devices, and peripherals across Windows environments.
• Troubleshoot and resolve incidents related to Microsoft Active Directory (user accounts, group policies, OUs, permissions, login issues, etc.).
• Support Office suite (Outlook, Excel, Word, PowerPoint) and enterprise collaboration tools.
• Handle escalations from Tier 1 support and work with Tier 3 and infrastructure teams for advanced resolution.
• Perform user onboarding/offboarding and manage access rights through AD and other systems.
• Provide on-site & off-hour VIP Support for Executives and other urgent cases.
• Maintain accurate records of issues and resolutions using the service management system (e.g., Zendesk).
• Assist with software deployment, patching, and system updates.
• Identify recurring issues and recommend long-term solutions or process improvements.
• Ensure compliance with IT security policies and procedures.

Connaissances

Active Directory

Windows 10/11

Office 2021/2023

Remote support tools

Customer service & communication

PowerShell scripting

Formation

Bachelor's degree in Information Technology, Computer Science, or related field

Outils

Zendesk

ServiceNow

BMC Remedy

Remote Desktop

SCCM

WDS

ADUC

Description du poste

Ultimate Staffing is seeking a skilled Tier 2 IT Helpdesk Technician in Plano, TX to provide second-line support for Windows devices, AD, and Office applications. You will resolve incidents, assist with deployments, and work with Tier 3 and infrastructure teams.

The role requires 5+ years in enterprise IT, a bachelor’s degree in IT or CS, and strong communication. On-site, 9:00–18:00 CST, 1-year contract, $30/hour.