Tier 2 IT Help Desk Specialist

Integrity Marketing Group

Woodstock (AL)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Health benefits

Job summary

Integrity is seeking a Tier 2 IT support professional to escalate and resolve complex issues across the enterprise. You will work closely with end users, Tier 1 technicians, and senior IT teams to deliver reliable support and contribute to knowledge sharing.

You will diagnose hardware/software issues, manage AD and Microsoft 365, and mentor Tier 1 staff while documenting resolutions and best practices.

Qualifications

3–5 years of customer-facing IT support experience.
Experience supporting onsite and remote employees in a corporate environment.
Ability to diagnose hardware, software, and application issues.
Experience with ticketing systems and remote support tools.
VIP or executive support experience is a plus.

Responsibilities

Provide Tier 2 support for end-user hardware, software, and applications.
Diagnose and resolve moderately to complex workstation and OS issues.
Mentor Tier 1 Support and escalate when needed.
Manage user accounts, permissions, and access in Active Directory and Microsoft 365.
Configure, deploy, and troubleshoot laptops, phones, printers, and mobile devices.
Support audio/video and collaboration tools.
Create and maintain technical documentation and knowledge bases.