Tier 2 Help Desk Analyst | DoD TS/SCI Eligible

Chenega Corporation; Arlington (VA); On-site; USD 60,000 - 85,000; Full time

Job summary

Chenega MIOS is seeking a Tier 2 Help Desk Analyst in Arlington, VA to provide first- and second-level support for desktop and IT systems. The role includes diagnosing issues, handling password services, and coordinating with Tier 3 as needed.

Qualified candidates will have 3+ years of relevant experience, DoD IAT Level II Certification, and DoD Top Secret Clearance; Top Secret with SCI eligibility is preferred. On-site work and strong customer service skills are essential.

Qualifications

• Associate degree or 2+ years relevant experience required.
• 3+ years relevant experience required.
• DoD IAT Level II Certification required.
• DoD Top Secret Clearance required.
• Top Secret with SCI eligibility preferred.

Responsibilities

• Answer calls and provide first-level technical support for IT systems.
• Troubleshoot hardware/software and document incidents.
• Maintain ticketing records with clear diagnostics and resolutions.
• Coordinate with Tier 3 or specialized teams as needed.

Skills

Security fundamentals

Hardware/Software troubleshooting

Windows & Office troubleshooting

Communication & customer service

Ticketing systems knowledge

Education

Associate's degree or 2+ years experience

DoD IAT Level II Certification

DoD Top Secret Clearance

Top Secret with SCI eligibility

Tools

Ticketing software

Job description

Chenega MIOS is seeking a Tier 2 Help Desk Analyst in Arlington, VA to provide first- and second-level support for desktop and IT systems. The role includes diagnosing issues, handling password services, and coordinating with Tier 3 as needed.

Qualified candidates will have 3+ years of relevant experience, DoD IAT Level II Certification, and DoD Top Secret Clearance; Top Secret with SCI eligibility is preferred. On-site work and strong customer service skills are essential.