OSI and Cosmic Support Engineer

Jobs via Dice; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company is seeking an OSI and Cosmic Support Engineer for a remote role. This position involves managing Tier 2 support services, incident management, and ensuring compliance with security requirements. Candidates must hold IT-2 clearance and have experience in service health reporting and troubleshooting.

Qualifications

• Must hold IT-2 clearance.
• Must have FISMA, FedRamp, CJIS clearances.
• Support location: United States.

Responsibilities

• Manage all assigned incident workloads.
• Create and communicate status reports on service health metrics.
• Handle escalated incidents from monitoring teams.

Skills

Incident management

Troubleshooting

Reporting

Job description

Job Title: OSI and Cosmic Support Engineer

Location: Remote

Duration: 9-12 Months

Implementing Client: Infosys

Job Description:

Perform all Tier 2 Managed Support Services, including:

1. Management of all assigned incident workloads.
2. Create, maintain, and communicate daily, weekly, and monthly status reports, including utilization metrics and service health metrics.
3. Manage site availability and outage mitigation plans.
4. Handle escalated incidents from automated monitoring and partner engineering teams.
5. Create, maintain, and communicate root cause analyses for problem and change management.
6. Regularly update troubleshooting guides and other operational/process documents.
7. Deploy and configure service components.
8. Comply with M365 Security Requirements.
9. Participate in website/server restoration and root cause analysis as part of problem management.
10. Respond to monitoring alerts and resolve issues within applicable OLA or SLA.
11. Provide scheduled weekly and monthly reports on utilization and service health metrics.

Qualifications and Requirements:

• Must hold IT-2 clearance (Department of Defense IT-2 adjudication based on a successful OPM Tier 3 investigation).
• Must have FISMA, FedRamp, CJIS (Criminal Justice Information), and Federal DoD clearances.
• Must retain and maintain the necessary clearances to support escort operations in the Office 365 suite.
• Support location: United States.
• Support hours: Support in PST hours.

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