Tier 2 Audio Visual Field Technician

EOS IT Solutions; Houston (TX); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a dynamic global technology and logistics company as a Tier 2 AV Field Technician. In this exciting role, you will be responsible for installing and managing AV technologies across various client sites, ensuring compliance with contract requirements and delivering top-notch service. This position requires a blend of technical expertise and excellent customer interaction skills, as you will diagnose and resolve issues while traveling extensively for project support. If you thrive in a fast-paced environment and are eager to contribute to innovative solutions, this opportunity is perfect for you.

Qualifications

• 1-3 years’ experience in AV/VC industry is preferred.
• Knowledge of AV rack building and cabling standards is essential.

Responsibilities

• Install and manage AV technologies at client sites.
• Provide daily reporting to the Project Management team.
• Diagnose and resolve technical issues on-site.

Skills

Signal Flow

Technical Troubleshooting

Customer Interaction

Time Management

Critical Thinking

Adaptability

Education

High School Diploma

AVIXA CTS/CTS-I Certification

OSHA 10/30 Certificate

Tools

Crestron

Extron

QSYS

Cisco

Power Tools

Job description

OUR COMPANY:

EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees.

We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

As a Tier 2 AV Field Technician, you will be responsible for installing and managing a variety of AV technologies at client sites. Your duties include comprehensive cable management, hardware installation, and ensuring compliance with all contract requirements. You will diagnose and resolve technical issues and must be prepared to travel extensively for project support.

KEY RESPONSIBILITIES:

1. Provide daily reporting to the Project Management team
2. Installing a wide variety of technology into clients existing and new build project sites
3. Cable Management
4. Planning layout and install of all 1st fix hardware to include bracketry, ceiling speaker hardware ensuring required general contract requirements are in place
5. Knowledgeable of low voltage electrical concepts
6. Possess basic carpentry and/or installation skills
7. Proficient use and safety with power tools
8. Diagnose, troubleshoot and resolve technical problems
9. Travel as needed to other sites for projects support and/or installs

ESSENTIAL CRITERIA:

1. Some Experience with any of the following: Crestron/Extron/QSYS/Cisco
2. Must have an understanding of Signal Flow
3. Knowledge of how to build AV racks to required AVIXA standards ensuring required airflow and layouts
4. Knowledge of all cabling used in the AV industry and experience terminating associated connectors
5. Must be agile and exhibit a strong sense of urgency
6. Must be responsive, efficient, have excellent customer interaction skills, and exhibit a high level of professionalism
7. Must be comfortable working in a fast-paced, demanding environment, under immense pressure
8. Must be engaged in the process of technical development
9. Be eligible, willing and able to work and travel globally when required
10. Good organization and time management skills with proven ability to manage multiple priorities
11. Good written and verbal communication skills
12. Must have critical thinking and problem-solving ability
13. Be flexible and adaptable to change and hours of work, to meet the needs of the customer
14. Be a motivated team player
15. Must have a valid driver’s license

DESIRABLE CRITERIA:

1. 1-3 years’ experience in the AV/VC industry
2. Knowledge of Signal flow
3. Some experience with AV Installation and any: Cisco/Extron/Crestron/QSYS
4. AVIXA CTS/CTS-I Certification is desired
5. OSHA 10/30 Certificate is highly desired

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor.