Tier 2/3 IT Support Specialist

Wolf Consulting LLC; Monroeville (Allegheny County); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) Plan with match

PTO and holidays

Cell phone stipend

Bonus

Job summary

Wolf Consulting, LLC is seeking an experienced IT Support Specialist (Tier 2/Tier 3) to join our growing managed services team in a hybrid role. The position requires at least five years of hands-on IT experience, collaboration in a team environment, and mentoring of junior staff.

After onboarding, you will split your time between our Monroeville office and a home office. You will handle Tier 2/3 help desk requests, manage Windows Server infrastructure, Microsoft 365/Office 365, and Azure

Qualifications

• 5+ years of IT support experience in SMB environments.
• Associates or Bachelor's degree in IT or equivalent experience/certifications.

Responsibilities

• Handle Tier 2/3 help desk requests.
• Maintain user and computer accounts.
• Manage Windows Server infrastructure and storage.
• Support Microsoft 365/Office 365 and Azure.
• Utilize remote monitoring tools and automation.
• Contribute to disaster recovery and cybersecurity efforts.

Skills

Customer service

Team mentoring

Windows Server

Remote monitoring

Education

Associates or Bachelor's in IT

Tools

ConnectWise

Job description

Wolf Consulting, LLC is the region's trusted leader in computer support and cloud services for small and mid-size businesses. For more than 37 years, we've been serving and satisfying our clients by relieving their technology worries so that they can concentrate on growing their businesses and realizing their goals. We have consistently been honored as a Top Managed Services Provider (MSP) and have been named one of the Best Places to Work in Western Pennsylvania for nine years.

We are seeking an experienced IT Support Specialist (Tier 2/Tier 3) to join our quickly growing manged service team. This person should have at least five years of hands-on IT experience, enjoys working in a team environment, and thrives on mentoring less experienced team members.

This is a hybrid position. After the initial onboarding and training period, this person will work two days per week in our office in Monroeville and three days per week remotely from a home office.

IT Support Specialists are responsible for handling tier 2/tier 3 requests on our help desk including:

• User and computer account maintenance


• Microsoft Windows Server infrastructure and storage


• Microsoft 365 and Office 365 implementation and support


• Microsoft Azure implementation and support


• Familiar with remote management and monitoring tools


• Familiar with scripting and automation


• Backups, disaster recovery, and business continuity


• Cyber Security


• Firewalls, Switches and Wireless Access Points

Requirements

• 5+ years of experience in the support of a variety of Microsoft networks for small and mid-size businesses.


• Associates or Bachelor's degree in Information Technology, or have equivalent IT support experience, certifications, and/or training.


• Relative industry certifications including Microsoft, CompTIA, etc.


• Familiarity with ConnectWise or similar ticketing system for time and record keeping.


• Excellent customer service skills and initiative to go the extra mile for our clients and team members.

Benefits

• Being a team member of the strongest and fastest-growing IT networking company in the region.


• Working in a fun, energetic, and team-oriented hybrid work environment.


• Our commitment to helping you grow professionally with training and career advancement opportunities including certification testing support, training, and reimbursement.


• Competitive salary and benefits package including 100% employer paid medical, vision and dental insurance at the employee level, generous PTO and holiday offerings, 401(k) Plan with company match, performance bonus, and monthly cell phone stipend.


• Limited on-call hours for technical employees.


• Social events and volunteering opportunities inside and outside the office.

Wolf Consulting, LLC does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.