Tier 1 Technician

IT Voice; Lakeland (FL); Hybrid; USD 45,000 - 55,000; Full time

Job summary

An innovative IT solutions provider is seeking a motivated Tier 1 Technician to join their dynamic team. This hybrid role offers the opportunity to provide remote helpdesk support while also engaging in occasional on-site deployments in the Lakeland area. The ideal candidate will have a solid foundation in IT support, excellent communication skills, and a strong commitment to client satisfaction. Join a people-first organization that values growth and integrity, and be part of a team that thrives on solving challenges and delivering exceptional service to clients.

Benefits

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO

Paid Holidays

Qualifications

• 1-2 years of experience in an IT support or Helpdesk environment.
• Proficiency with Microsoft Office Suite and Windows Server 2012-2019.

Responsibilities

• Provide Tier-1 support for desktops, servers, applications, and endpoints.
• Troubleshoot Windows Server environments and monitor system performance.

Skills

IT Support

Troubleshooting

Communication Skills

Organizational Skills

Windows Server

Microsoft Office Suite

Education

1-2 years of IT support experience

Certifications: CompTIA, MCP, Microsoft, Cisco, VMware

Tools

ConnectWise PSA

Job description

At IT Voice, we are a trusted leader in delivering cutting-edge IT solutions, specializing in network management, system administration, cybersecurity, cloud services, and unified communications. We are passionate about helping businesses thrive through technology, and we are proud to uphold a culture built on excellence, integrity, and a genuine focus on people. Our team prioritizes client needs, takes ownership of every challenge, and operates with integrity and efficiency. At IT Voice, we strive for excellence in everything we do, ensuring our clients receive top-tier support and satisfaction.

Job Description:

As a Tier 1 Technician , you’ll serve as the first line of technical support for our clients. This role is primarily focused on remote Helpdesk support —resolving tickets, troubleshooting endpoint and server issues, and supporting daily client operations. However, unlike standard Tier-1 remote roles, this position includes occasional on-site deployments in the Lakeland, FL area as business needs arise. This is a hybrid position.

We’re seeking a motivated and dependable technician who’s ready to jump in, solve problems, and represent IT Voice both virtually and in-person when needed.

Key Responsibilities:

• Provide Tier-1 support for desktops, servers, applications, and endpoints
• Troubleshoot Windows Server environments, Exchange, Office 365 Admin, and Active Directory
• Monitor and respond to system performance alerts and user-submitted tickets
• Utilize ConnectWise PSA for ticketing, documentation, and communication
• Update internal and client-facing documentation as needed
• Participate in team meetings, ongoing training, and development initiatives
• Deploy on-site within the local market when necessary
• Participate in the on-call rotation and perform other duties as assigned

Qualifications:

• 1–2 years of experience in an IT support or Helpdesk environment
• Working knowledge of AD forests, trees, domains, and replication
• Basic understanding of networks and subnetting
• Proficiency with Microsoft Office Suite, Windows Server 2012–2019, Exchange, O365, and antivirus solutions
• Excellent verbal and written communication skills
• Strong organizational, multitasking, and documentation abilities
• Ability to lift up to 40 lbs unassisted
• Must reside in or near Lakeland, FL and be willing to commute for occasional on-site visits
• Authorization to work in the U.S.
• We are also a Team – so if it would bother you to take out the trash one day, it’s probably best you don’t apply.

Nice-to-Haves:

• Certifications: CompTIA, MCP, Microsoft, Cisco, VMware
• ConnectWise PSA experience

What We Offer:

• Salary: $45,000 – $55,000 per year (based on experience)
• Benefits: 401(k), health, dental, vision, life insurance, PTO, and Paid Holidays
• Growth: Opportunity to advance within a people-first, fast-growing IT organization

Location: Hybrid – Lakeland, FL Remote flexibility with periodic on-site support and team collaboration

Work Schedule: Monday to Friday, full-time ( On-call rotation included )