Tech Support Specialist Tier 1: Career Growth & Benefits

Hiawatha Broadband Communications; Winona (MN); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical benefits (health)

Dental benefits

Vision benefits

HSA

Job summary

Hiawatha Broadband Communications is seeking a Technical Support Representative Tier 1 to join our Wabasha, MN team. This role handles calls, emails, and tickets, troubleshoots cable modem and digital phone issues, and provides friendly customer support with a professional image.

Requirements include a high school diploma or GED, a valid license, strong PC familiarity, and good problem-solving and communication skills. The position is full-time with competitive pay and benefits.

Qualifications

• High school diploma or GED equivalent.
• Valid and clean driver's license.
• Familiarity with PCs is important.
• Ability to analyze, identify, prioritize and solve problems is required.
• Experience in troubleshooting hardware, network problems, digital phone, wireless networks, email clients, and connectivity is desirable.
• Understanding of networking terms.
• Good customer relations and communication skills are required.
• Able to troubleshoot and repair customer products/services using knowledge of plant distribution and customer equipment operation.

Responsibilities

• Answer the Help Desk phones in a courteous and friendly manner and following the procedures as outlined.
• Monitor and respond to Support emails
• Enter the calls in Help Desk tracking software, including detailed information.
• Routinely check voicemail
• Respond to customer generated tickets and email support requests.
• Provide support for any cable modem or digital phone issues.
• Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers at all times
• Comply with company policies and specifications
• Perform other duties as assigned

Skills

Customer service

Communication

Analytical thinking

Troubleshooting hardware

Networking basics

PC familiarity

Education

High School Diploma or GED

Job description

Hiawatha Broadband Communications is seeking a Technical Support Representative Tier 1 to join our Wabasha, MN team. This role handles calls, emails, and tickets, troubleshoots cable modem and digital phone issues, and provides friendly customer support with a professional image.

Requirements include a high school diploma or GED, a valid license, strong PC familiarity, and good problem-solving and communication skills. The position is full-time with competitive pay and benefits.