Tier 1 Tech Support Specialist — Customer Focus

Schurz Communications; Wabasha (MN); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Family medical plans

Dental and vision

Company funded HSA

Company 401(k) with match

Paid time off

Paid holidays

Job summary

Hiawatha Broadband Communications is seeking a Technical Support Representative Tier 1 to join our office in Wabasha, MN. You will handle Help Desk calls, respond to emails, and document each interaction to resolve issues efficiently.

The role requires basic PC knowledge, Windows OS familiarity, and strong customer communication. This full-time position offers overtime possibilities and a comprehensive benefits package.

Qualifications

• High school diploma or GED is required.
• Valid driver's license is required.
• Familiarity with PCs is important.
• Knowledge of Windows OS and common email clients (Outlook, Outlook Express, Thunderbird, Eudora); Browsers (IE, Firefox).
• Ability to analyze, identify, prioritize and solve problems is required.
• Experience in troubleshooting hardware, network problems, digital phone, wireless networks, email clients, and connectivity is desirable.
• Understanding of networking terms is helpful.
• Good customer relations and communication skills are required.
• Able to troubleshoot and repair customer products/services using knowledge of plant distribution and customer equipment operation.

Responsibilities

• Answer Help Desk phones in a courteous and friendly manner following procedures.
• Monitor and respond to Support emails.
• Enter calls in Help Desk software with detailed information.
• Routinely check voicemail.
• Respond to customer tickets and email support requests.
• Provide support for cable modem or digital phone issues.
• Maintain a professional image of the company in all interactions.
• Comply with company policies and specifications.
• Perform other duties as assigned.

Skills

Customer relations

Communication skills

Troubleshooting

Analytical thinking

PC familiarity

Networking terminology

Email clients

Education

High school diploma or GED

Job description

Hiawatha Broadband Communications is seeking a Technical Support Representative Tier 1 to join our office in Wabasha, MN. You will handle Help Desk calls, respond to emails, and document each interaction to resolve issues efficiently.

The role requires basic PC knowledge, Windows OS familiarity, and strong customer communication. This full-time position offers overtime possibilities and a comprehensive benefits package.