Tier 1 Tech Support - Healthcare IT Help Desk

Salem Health Hospitals & Clinics; Salem (OR); On-site; USD 45,000 - 55,000; Part time

Job summary

Salem Health Hospitals & Clinics is seeking a Tier 1 IT Help Desk professional to deliver prompt technical support for computers, printers, phones, and applications. You will troubleshoot, document, and resolve issues while maintaining excellent customer relationships in a fast-paced environment.

The role emphasizes clear communication, attention to detail, and collaboration with IT teams to ensure reliable technology operations for Salem Health and its clinics.

Qualifications

• Two years of directly related experience in either contact center, service desk, desktop, or customer service.
• Associate degree or higher preferred.
• Strong communication skills and ability to document issues clearly.

Responsibilities

• Provide Tier 1 technical support via phone, email, and other channels.
• Troubleshoot issues with computers, printers, phones, and applications.
• Document issues and follow up with customers to ensure resolution.
• Escalate complex issues and assist with IT projects as assigned.

Skills

Customer service

Phone support

Troubleshooting

Communication skills

Education

Associate degree

Tools

MS Windows

MS Office Suite

ITSM Tools

Job description

Salem Health Hospitals & Clinics is seeking a Tier 1 IT Help Desk professional to deliver prompt technical support for computers, printers, phones, and applications. You will troubleshoot, document, and resolve issues while maintaining excellent customer relationships in a fast-paced environment.

The role emphasizes clear communication, attention to detail, and collaboration with IT teams to ensure reliable technology operations for Salem Health and its clinics.