Tier 1 NOC Analyst — TS/DOE Clearance, Cyber Defense

ShorePoint, LLC; Las Vegas (NV); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

144 hours PTO

11 holidays

Insurance premium coverage (85%)

401(k)

Continuing education

Job summary

ShorePoint, LLC is seeking a Tier 1 NOC Analyst to support enterprise infrastructure health, connectivity, and frontline user support. You will monitor WAN/LAN, boundary gateways, and sensor suites while coordinating with the service desk and engineering teams.

The role requires strong networking knowledge, experience with ticketing platforms, and a DOE Q or equivalent DoD Top Secret clearance. Onsite work in Las Vegas, NV provides opportunities for growth in a fast-growing cybersecurity

Qualifications

• Associate degree in Computer Science, Information Technology, Cybersecurity or related field or equivalent.
• CompTIA Network+ or equivalent DoD IAT Level II within 6 months.
• 1+ years experience in enterprise NOC/SOC/Helpdesk.
• Fundamental networking concepts: TCP/IP, subnetting, VLANs, DNS, DHCP, BGP, OSPF, OSI model.
• Experience with ServiceNow/Jira/BMC Remedy ticket lifecycle.
• Familiarity with network monitoring tools: SolarWinds, Nagios, Splunk.
• Strong customer service with clear communication under pressure.
• Must hold active DOE Q or equivalent DoD Top Secret clearance.

Responsibilities

• Actively monitor dashboards, NMS, and telemetry.
• Triage outages, degradation, faults and anomalous traffic.
• Troubleshoot network using ping, traceroute, nslookup, DNS/DHCP checks.
• Verify sensor logging feeds and report disruptions to engineering.
• Serve as first contact for end users via phone, portal or email.
• Log, classify, and manage trouble tickets through resolution.
• Troubleshoot VPNs and remote access issues.
• Maintain clear communications on incident status and windows.
• Follow SOPs and runbooks for incidents and outages.
• Escalate complex incidents to Tier 2 engineers or incident handlers.
• Participate in bridge calls and major incident responses.
• Draft SITREPs and outage notifications for management.

Skills

Networking fundamentals

Incident triage

Ticketing systems

Customer service

Communication

OPSEC compliance

Education

Associate degree in Computer Science/IT/C Cybersecurity

Tools

ServiceNow

Jira

BMC Remedy

SolarWinds

Nagios

Splunk

Job description

ShorePoint, LLC is seeking a Tier 1 NOC Analyst to support enterprise infrastructure health, connectivity, and frontline user support. You will monitor WAN/LAN, boundary gateways, and sensor suites while coordinating with the service desk and engineering teams.

The role requires strong networking knowledge, experience with ticketing platforms, and a DOE Q or equivalent DoD Top Secret clearance. Onsite work in Las Vegas, NV provides opportunities for growth in a fast-growing cybersecurity