Tier 1 NOC Analyst - Onsite Las Vegas

ShorePoint; Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

PTO 144 hours

11 holidays

Health insurance 85% covered

401(k)

CE & certification support

Job summary

ShorePoint is seeking a Tier 1 Network Operations Center (NOC) Analyst to monitor enterprise networks and cybersecurity sensor feeds from Las Vegas, NV. You will triage incidents, perform basic troubleshooting and coordinate with Tier 2 engineers to restore service promptly.

In this role you will use tools like Nagios, Splunk, ServiceNow and Jira to manage tickets, communicate with end users and maintain SOPs and shift logs. A DoD-8570 Level II capable candidate is preferred.

Qualifications

• Associate degree in CS/IT/Cybersecurity or equivalent experience.
• DoD 8570/8140 IAT Level II certification within 6 months of hire.
• 1+ year of enterprise NOC/SOC/IT Helpdesk experience.
• Strong understanding of TCP/IP, DNS, DHCP, BGP, OSPF and OSI model.
• Experience with ServiceNow, Jira or BMC Remedy for tickets.
• Experience with SolarWinds, Nagios or Splunk.
• Active DOE Q or DoD Top Secret clearance.
• Excellent customer service and written/verbal communication.

Responsibilities

• Actively monitor enterprise dashboards, network management systems (NMS) and operational telemetry (e.g., Nagios, Splunk or native NNSA telemetry suites).
• Identify, triage and record outages, hardware faults, and anomalous traffic patterns across enterprise environments.
• Perform first-line network troubleshooting using ping, traceroute, nslookup, DNS/DHCP inspection, interface status verification.
• Validate operational status of cybersecurity sensor feeds and reporting disruptions to engineering teams.
• Act as initial contact for end users reporting IT, connectivity and access issues via phone, portal and email.
• Log, classify, prioritize and manage trouble tickets using ServiceNow, Jira or Remedy.
• Troubleshoot end-user VPN and remote access issues and workstation bottlenecks.
• Maintain clear communication with end users regarding incident status and resolution estimates.
• Execute SOPs and runbooks for incidents and outages.
• Escalate unresolved incidents to Tier 2 Network Engineers or Incident Handlers.
• Participate in bridge calls and major incident response teams.
• Draft SITREPs and outage notifications for management.

Skills

NOC operations

Customer support

Network fundamentals

Ticket management

OPSEC compliance

Communication skills

Critical thinking

DOE/DoD clearance

Education

Associate degree in CS/IT/Cybersecurity

Military service acceptable

Tools

ServiceNow

Jira

BMC Remedy

SolarWinds

Nagios

Splunk

Job description

ShorePoint is seeking a Tier 1 Network Operations Center (NOC) Analyst to monitor enterprise networks and cybersecurity sensor feeds from Las Vegas, NV. You will triage incidents, perform basic troubleshooting and coordinate with Tier 2 engineers to restore service promptly.

In this role you will use tools like Nagios, Splunk, ServiceNow and Jira to manage tickets, communicate with end users and maintain SOPs and shift logs. A DoD-8570 Level II capable candidate is preferred.