IT Systems Technician – On Site

Jobtailor; Tennessee; On-site; USD 42,000 - 66,000; Full time

Job summary

Jobtailor is seeking an IT support specialist to act as the first point of contact for clients needing remote technical assistance and to provide reliable technology resolutions. You will build relationships through active listening, communicate complex concepts clearly, and contribute to a collaborative team environment.

The role requires 1–2 years in IT support (Tier I–II) or a technical degree, with strong Microsoft 365, AD/Entra ID, ticketing, Windows OS, networking, and remote

Qualifications

• 1-2 years in an IT support role troubleshooting Tier I–Tier II tickets.
• Bachelor’s degree in a technical area or related field.
• Experience supporting Microsoft 365 applications is required.
• Active directory/Entra ID user, group, and object management.
• Experience with ticketing systems.
• Strong working knowledge of Windows OS.
• Basic networking concepts (DHCP, DNS, TCP/IP).
• Remote administration concepts and tools.

Responsibilities

• Serve as the initial point of contact for clients seeking remote technical assistance and ensure reliable technology resolutions.
• Build client relationships through active listening and empathetic behavior.
• Contribute to a collaborative team environment.
• Discover and implement resolutions efficiently through critical thinking.
• Tailor explanations of complex technical concepts to meet clients at their level.

Skills

IT support

Tier I–II troubleshooting

Active listening

Critical thinking

Education

Bachelor’s degree in technical area

Bachelor’s degree in related area

Tools

ConnectWise

Datto/Kaseya

Job description

• Serving as the initial point of contact for clients seeking remote technical assistance and ensuring reliable technology resolutions.


• Building client relationships through the use of active listening and empathetic behavior.


• Contributing to a collaborative team environment.


• Discovering and implementing resolutions successfully and efficiently through critical thinking skills.


• Tailoring explanations of complex technical concepts to meet clients where they are, empowering them by making those concepts easily understandable for all skill levels.

Requirements

• 1-2 years in an IT support role troubleshooting Tier I – Tier II tickets or a bachelor’s degree in a technical area of study


• Proficient technical skills in the following areas:


• Current experience supporting Microsoft 365 applications


• Proven knowledge with creating and managing users, groups, and objects within Active Directory and/or Entra ID


• Working knowledge of electronic ticketing systems


• Working knowledge of current Windows OS


• Ability to undergo and pass a background check in accordance with state and federal laws


• Basic networking concepts such as DHCP, DNS, TCP/IP and IP routing


• Microsoft 365 and Google Workspace administration


• Remote administration concepts and tools


• Windows-based print servers


• Process/task automation solutions in business or other environments


• Experience with managed services tools from vendors such as ConnectWise, Datto/Kaseya, etc.


• Professional certifications: A+, Network+, Security+, Microsoft certifications, etc.


• A bachelor's degree in a related area of study

Core Competencies

Demonstrates proficiency in IT support with a focus on troubleshooting Tier I and Tier II tickets, while effectively communicating complex technical concepts to clients. Possesses strong relationship-building skills and critical thinking abilities to implement efficient technology resolutions.