Tier-1 IT Support Specialist — Windows, Mac & Linux

Software Engineering Institute | Carnegie Mellon University; Arlington (VA); On-site; USD 30,000 - 47,000; Full time

Job summary

Software Engineering Institute | Carnegie Mellon University (SEI) seeks a capable IT support specialist to provide advanced end-user support across Windows, Linux and macOS environments. You will diagnose problems, configure software, and ensure smooth desk-side and remote assistance for staff and partners.

Ideal candidates demonstrate strong customer service, clear communication, and the ability to work after-hours remotely.

Qualifications

• Associates degree in a technical field or equivalent.
• 0–3 years of related experience with Help Desk and end user support.
• Willingness to travel to various locations to support SEI’s mission; background check and security clearance required.

Responsibilities

• Diagnosing, troubleshooting and providing solutions for technical user problems.
• Install, configure and troubleshoot system and application software including email clients and office applications.
• Support Windows, Linux, Macs, mobile devices, conferencing, networking and related hardware/software.

Skills

Windows

Linux

MacOS

Troubleshooting

Customer service

Communication

Remote support

Security clearance

Education

Associates degree in a technical field or equivalent

Bachelor's degree in Computer Science / Information Systems or related field

CompTIA A+ / Network+ / Security+ certifications

Job description

Software Engineering Institute | Carnegie Mellon University (SEI) seeks a capable IT support specialist to provide advanced end-user support across Windows, Linux and macOS environments. You will diagnose problems, configure software, and ensure smooth desk-side and remote assistance for staff and partners.

Ideal candidates demonstrate strong customer service, clear communication, and the ability to work after-hours remotely.