Multiplatform IT Support Specialist

Software Engineering Institute | Carnegie Mellon University; Pittsburgh (Allegheny County); On-site; USD 30,000 - 39,000; Full time

Job summary

The Software Engineering Institute (SEI) at Carnegie Mellon University in Pittsburgh, PA seeks a talented IT Help Desk specialist. You will provide advanced support across Windows, Mac, and Linux systems, troubleshoot a wide range of technical issues, and deliver excellent customer service.

The role requires readiness to travel and to obtain a DoD security clearance, with a focus on remote and on-site support to CMU and sponsor sites.

Qualifications

• Associates degree or equivalent in a technical field.
• Bachelor's degree in Computer Science, Information Systems, or related field is preferred.
• 0-3 years of related Help Desk and end user support experience.
• Ability to obtain and maintain a DoD security clearance.

Responsibilities

• Diagnose, troubleshoot and provide solutions for user issues.
• Install, configure and troubleshoot system and application software including email clients and office apps.
• Support Windows, Linux, Macs, mobile devices, conferencing tools, and networking.

Skills

Troubleshooting

Customer service

Remote work capability

Windows OS

Linux OS

Mac OS

Networking basics

Email clients

Communication skills

Problem solving

Education

Associates degree in a technical field

Bachelor's degree in Computer Science or Information Systems

Tools

CompTIA A+ certification

CompTIA Network+

CompTIA Security+

Job description

The Software Engineering Institute (SEI) at Carnegie Mellon University in Pittsburgh, PA seeks a talented IT Help Desk specialist. You will provide advanced support across Windows, Mac, and Linux systems, troubleshoot a wide range of technical issues, and deliver excellent customer service.

The role requires readiness to travel and to obtain a DoD security clearance, with a focus on remote and on-site support to CMU and sponsor sites.