Tier-1 IT Service Desk Specialist (ServiceNow)

Inserso Corporation; Washington (Washington County); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid Time Off

Company-Paid Holidays

Job summary

Inserso in Washington, DC is seeking a Service Desk Specialist to provide Tier 1 support for DOJ OJP customers. The role handles web-based grant and non-grant applications, while assisting with IT-related queries and desktop app issues.

You will follow escalation procedures, perform remote diagnostics, and deliver prompt, courteous service across a fast-paced environment. Must be a US citizen and capable of obtaining a DOJ background check.

Qualifications

• High School Diploma or GED is required.
• 1 year of IT support experience, preferably in a service/help desk or similar environment.
• Experience with ITSM tools ServiceNow or Remedy.

Responsibilities

• Answer phones or emails; create and manage incidents in ITSM systems.
• Provide first line of support and reference knowledge base materials.
• Perform remote diagnostics of client workstations and mobile devices.
• Identify and escalate issues; cooperate with other support groups to resolve incidents.

Skills

ServiceNow

Remedy

Windows 11 support

Office 365

Web browsers (Edge/Chrome)

Education

High School Diploma or GED

Tools

Adobe Acrobat

Adobe Acrobat Reader

Adobe Creative Cloud

Microsoft Edge

Google Chrome

Job description

Inserso in Washington, DC is seeking a Service Desk Specialist to provide Tier 1 support for DOJ OJP customers. The role handles web-based grant and non-grant applications, while assisting with IT-related queries and desktop app issues.

You will follow escalation procedures, perform remote diagnostics, and deliver prompt, courteous service across a fast-paced environment. Must be a US citizen and capable of obtaining a DOJ background check.