Tier 1 IT Help Desk Specialist — DoD NIPRNet Support

Canvas; Holloman (NM); On-site; USD 42,000 - 56,000; Full time

Job summary

Canvas is seeking an IT Help Desk Tier 1 professional to support unclassified networks at Holloman, NM. The role handles customer requests via multiple channels, triages complex tickets, and performs basic account tasks on unclassified systems.

Required DoD 8570.01-M/8140 baseline or equivalent certification, ability to obtain Secret clearance, and 0–10 years IT support experience. On-site, structured environment with asset management and security compliance duties.

Qualifications

• Bachelor’s Degree in Business or related field.
• DoD 8570.01-M / 8140 baseline certification (Security+).
• Ability to obtain and maintain a Secret clearance.
• 0–10 years of related IT support experience.

Responsibilities

• Respond to customer-submitted support requests via telephone, email, in-person appointments, or the official organization ticketing system.
• Serve as a Communication Focal Point for triaging and assigning complex support requests to the correct specialized IT shop.
• Perform basic account management tasks on unclassified networks (unlock accounts, reset passwords, verify credentials).
• Troubleshoot end-user computing hardware and software across unclassified equipment.
• Image, configure, and onboard new computers to unclassified enclaves per Air Force standards.
• Install, configure, and troubleshoot approved software applications on unclassified end-user computing equipment.
• Install, program, and troubleshoot network printers, MFPs, and scanners on the unclassified network.
• Provide CAC and PKI support, including card readers, certificates, and middleware issues.
• Manage warranty claims cradle-to-grave and coordinate with vendors.
• Assist IT Asset Management with end-of-life equipment sanitization and turn-in to DLA Disposition Services.
• Ensure all imaged systems meet unclassified security standards and labeling requirements.

Skills

Customer support

Troubleshooting

Communication

Account management

Education

Bachelor's Degree in Business or related field

IM2 - Bachelor’s Degree in Business or related field (substitution)

IM3 - Bachelor’s Degree in Business or related field (substitution)

Job description

Canvas is seeking an IT Help Desk Tier 1 professional to support unclassified networks at Holloman, NM. The role handles customer requests via multiple channels, triages complex tickets, and performs basic account tasks on unclassified systems.

Required DoD 8570.01-M/8140 baseline or equivalent certification, ability to obtain Secret clearance, and 0–10 years IT support experience. On-site, structured environment with asset management and security compliance duties.