Tier 1 IT Help Desk Engineer - Hybrid (DC)

Koniag Government Services

Washington (District of Columbia)

Hybrid

USD 44,000 - 62,000

Full time

45 hours ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Parental leave

Life and disability insurance

Flexible spending accounts

Commuter benefits

Tuition reimbursement

Job summary

Koniag IT Systems LLC, a Koniag Government Services company, is seeking a self-motivated Tier 1 Help Desk Engineer to support our government customer in downtown Washington, DC. This hybrid role requires onsite four days a week with one day of telework, 6:00 AM to 2:30 PM shifts, and 80 hours per two-week pay period.

You will deliver frontline support, manage tickets, and triage issues to Tier 2/3 while communicating clearly with end users and government staff.

Qualifications

Must be a U.S. citizen and pass a background check.
Willing to obtain industry certifications (e.g., CompTIA A+, Network+, Security+, or Microsoft 365 Certified) within 45 days of start.
Experience in customer service and IT support principles and methods.
Proficient with Windows 11, Microsoft Office, Exchange/Outlook, and mobile devices.

Responsibilities

Provide Tier 1 support via ServiceNow, email, phone, and in-person interactions.
Log, manage, and document all incident and service requests from creation to resolution.
Accurately triage and escalate complex issues to Tier 2/3 or engineering teams per SLAs.
Communicate clearly with end users, including government personnel, to resolve issues quickly.
Monitor operations and compile support trend reports for management.