Tier 1 Help Desk Specialist & System Admin

New Directions Technologies, Inc; Oxnard (CA); On-site; USD 42,000 - 92,000; Full time

Job summary

ECraft in Oxnard, CA is seeking a Service Order Dispatcher to provide Tier 1 customer support for NSWC PHD Consolidated Help Desk. Responsibilities include documenting, installing, configuring, troubleshooting, assisting customers, and training as needed. Additional duties cover account maintenance, handling end-user requests, and documenting resolutions in the help desk ticket system.

U.S. citizenship and ability to obtain a DoW security clearance are required; AS degree or related certificate

Qualifications

• AS Degree or related certificate is required.
• US Citizenship is required due to customer requirements.
• Must be able to obtain and maintain a DoW Security Clearance for duration of employment.

Responsibilities

• Provide Tier 1 customer support services, including documenting, installation, configuration, troubleshooting, customer assistance, and training, in response to customer requirements.
• Perform account maintenance including access provisioning and disabling dormant accounts; troubleshoot user logon problems.
• Manage correspondence with end users via in person, phone, or electronic communications; log all help desk interactions in designated trouble ticket system.

Skills

Customer support

Troubleshooting

Documentation

Communication

Ticketing systems

Education

AS Degree or related certificate

Tools

Help desk ticketing system

Job description

ECraft in Oxnard, CA is seeking a Service Order Dispatcher to provide Tier 1 customer support for NSWC PHD Consolidated Help Desk. Responsibilities include documenting, installing, configuring, troubleshooting, assisting customers, and training as needed. Additional duties cover account maintenance, handling end-user requests, and documenting resolutions in the help desk ticket system.

U.S. citizenship and ability to obtain a DoW security clearance are required; AS degree or related certificate