Tier 1 Customer Support

TEKsystems; Houston (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Remote Tier 1 Customer Support representative. The role involves handling inbound calls, assisting families with login issues, and providing technical support. Candidates should have experience in technical help desk roles and strong troubleshooting skills. This fully remote position offers competitive pay and a range of benefits.

Benefits

Medical, dental, & vision insurance

401(k) retirement plan

Paid time off (PTO, vacation, sick leave)

Employee Assistance Program

Qualifications

• Must have previous technical help desk experience or a recent technical certificate.
• Strong hardware troubleshooting skills, particularly with HP laptops.

Responsibilities

• Handle inbound calls supporting families with login issues.
• Manage approximately 30-50 inbound calls daily.
• Assist via inbound calls, LiveChat, and emails troubleshooting platform issues.

Skills

Technical Help Desk Experience

Strong Hardware Troubleshooting Skills

Remote Work Experience

Education

Technical Certificate

Tools

Active Directory

Job description

NOW HIRING REMOTE TIER 1 CUSTOMER SUPPORT

Qualifications:

• Must have previous technical help desk experience or a recent technical certificate.

Responsibilities:

1. Handle inbound calls supporting families with login issues and provide customer support to resolve problems.
2. Manage approximately 30-50 inbound calls daily.
3. Respond to inquiries regarding products or services, complaints, remote access, logins, website issues, and platform navigation.
4. Assist via inbound calls, LiveChat, and emails from families, students, and occasionally teachers troubleshooting platform and login issues.

Additional Skills & Qualifications:

• Strong hardware troubleshooting skills, particularly with HP laptops, including performance, microphone/camera settings, and peripherals.
• Experience with Active Directory, including password resets.
• Remote work experience with a quiet workspace and high-speed internet.

Pay and Benefits:

The pay range is $17.00/hr. Eligibility for benefits depends on employment status and tenure. Benefits may include:

• Medical, dental, & vision insurance
• Critical illness, accident, hospital coverage
• 401(k) retirement plan (pre-tax and Roth options)
• Life insurance (voluntary for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off (PTO, vacation, sick leave)

Workplace:

This is a fully remote position.

Application Deadline:

May 27, 2025.

About TEKsystems:

We are a leading provider of business and technology services, working with over 6,000 customers including 80% of the Fortune 500. We focus on strategy, design, execution, and operations to deliver business value. We are committed to diversity and equal opportunity employment.