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REMOTE Tier 1 Customer Support
Lensa
Charlotte (NC)
Remote
USD 10,000 - 60,000
Full time
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Job summary
A leading career site is seeking a Customer Service Representative for a remote position. The role involves handling inbound calls and providing technical support for families experiencing login issues. Ideal candidates should have strong troubleshooting skills and experience with remote support tools. The position offers a competitive pay rate and various benefits, making it an excellent opportunity for entry-level professionals.
Benefits
Qualifications
- Entry-level position requiring strong customer service skills.
- Experience with hardware troubleshooting and remote support tools.
- Knowledge of Google Apps and Active Directory is a plus.
Responsibilities
- Handle 30-50 inbound calls daily for customer support.
- Assist with login issues and technical troubleshooting.
- Provide support for remote access and software issues.
Skills
Tools
Job description
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Lensa is the leading career site for job seekers at every stage of their career. Our client, TEKsystems, is seeking professionals. Apply via Lensa today!
Description
Tier 1 Agent will take inbound calls supporting families w/ login issues and provide customer support as needed to resolve any issues.
Will handle roughly 30-50 inbound calls a day.
The Customer Service Representative (CSR) is a member of the Family Tech support Contact Center. The CSR is responsible for responding to a high volume of inquiries about the company’s products or services, complaints, remote access to computers, helping with logins, website issues, and navigating their platforms. The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails from Family, students and Occasional calls from teachers who are with students.
Trained in and proficient in responding to inquiries across many programs.
Skills
Customer service
Troubleshooting
Windows
Desktop
Technical support
Password reset
Service desk
Remote support
Software support
Additional Skills & Qualifications
Strong knowledge/experience with hardware troubleshooting (our customers primarily use HP laptops)
- Performance issues
- Mic/Camera issues/settings
- Peripherals (mouse/keyboard, monitors etc.)
- Password Reset
Strong knowledge/experience of ‘Domain Environment’ network troubleshooting
Add computer to a domain
Add/Remove printers/scan folders
Strong knowledge/experience with ‘Internet/Browser” troubleshooting
Basic knowledge/experience with reimaging computers (PC)
Any knowledge/experience with Apple computers is welcomed
Experience with Remote Troubleshooting tools
- Bomgar/BeyondTrust
- Drive
- Voice
- Hangouts/Meet
- Gmail
- Experience with Class preferred
- Experience with troubleshooting preferred
- Must have a quiet place in the house/apartment
- High Speed internet
Entry Level
Pay and Benefits
The pay range for this position is $17.00 - $17.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 24, 2025.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- Seniority levelEntry level
- Employment typeFull-time
- Job functionOther
- IndustriesIT Services and IT Consulting
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