Ticketing Systems and Partnerships Manager

United Soccer League; Tampa (FL); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Medical, Dental, Vision

Health HSA and FSA

401k w/ up to 6% company match

Paid Parental Leave

Pet Insurance

Corporate Discounts

Paid Vacation, Holiday & Sick Days

Business Casual Dress

Optional Remote Work Fridays

Job summary

United Soccer League (USL) in Tampa, FL seeks a Ticketing Systems & Partnerships Manager to lead platform operation and reporting for league-approved ticketing tools. You will support clubs with pricing, events, and data-driven decisions, while collaborating across teams to enhance revenue opportunities.

The role requires 3+ years in ticketing/digital operations, strong Excel skills, and a client-service mindset in a hybrid work environment at USL HQ.

Qualifications

• Bachelor's Degree required in sport management, communications, business administration, or related field.
• 3+ years of experience in ticket operations, box office management, or digital ticketing administration.
• Proficiency with Microsoft Office and the ability to learn new tech quickly.

Responsibilities

• Lead platform operation, maintenance, and optimization for league-approved partner platforms.
• Serve as primary administrator of USL HQ's ticketing partner program and oversee club engagements and revenue reconciliation.
• Develop and maintain reports to track key business metrics and provide actionable insights.
• Troubleshoot and support data solutions and automation across integrated systems (Salesforce, HubSpot).
• Collaborate with teams to set up seating, pricing, and events on partner platforms.

Skills

Analytical skills

Excel

Customer service

Communication

Independent work

Education

Bachelor's Degree in Sport Management, Communications, Business Administration

Tools

Microsoft Office Suite

Salesforce

HubSpot

Job description

Job Title: Ticketing Systems & Partnerships Manager

Position Type: Full Time

Location: Tampa, FL (USL Headquarters)

Overview of the United Soccer League (USL)

The United Soccer League (USL) is shaping the future of American soccer through the largest connected soccer ecosystem in the United States. With a presence in more than 200 communities nationwide, the USL unites every level of the game - from youth development to Division One professional competition - across both men's and women's pathways.

Rooted in community and driven by a bold vision, the USL is turning local passion into nationwide momentum by giving every fan a home, every player a pathway, and every community a place in American soccer's exciting next chapter.

United for Soccer.

Position Purpose

The Ticketing Systems & Partnerships Manager will assist with club services reporting and analyzing, special projects, best practices, and lead ticketing platform operations.

The Ticketing Systems & Partnerships Manager will also support customer support, strategic application, and best practices for teams utilizing league partner ticketing platforms.

This position will provide management and application operations support via phone, email, and an issue/task tracking system.

Duties and Responsibilities

Specific duties include, but are not limited to:

• Lead and manage platform operation, maintenance, and optimization for USL clubs leveraging league approved partner platforms.
• Serve as primary administrator of USL HQ's approved ticketing partner program, overseeing club engagements and revenue reconciliation.
• Continuously evaluate existing approved platforms and the ticketing landscape to ensure USL HQ's approved partner program delivers best-in-class solutions.
• Guide research and discovery of technological and revenue-generating platforms to supplement existing tech stack.
• Collaborate with Ticketing Strategist - Club Performance Group [CPG] to develop and manage USL HQ best practice resource library.
• Oversee partnership and adoption initiatives across the USL pre-professional ecosystem.
• Build and maintain reports to track key business metrics and provide actionable business insights.
• Troubleshoot and support data solutions and automation across integrated systems (e.g., Salesforce, HubSpot).
• Assist with the analysis of sales, campaigns and product performance.
• Consult and assist USL clubs in setting up seating, ticket pricing, and events across approved partner platforms.
• Work as a self-starter to develop new initiatives to increase revenue across the USL club ecosystem.
• Compile and evaluate all necessary historical and current data in order to analyze trends and develop sales campaigns and strategies.
• Cultivate and maintain positive relationships with USL clubs and leaguewide partners.
• Promptly enter accurate, detailed information regarding all client requests and solutions in the task-tracking database.
• Duplicate and effectively communicate any client issues that require research. Perform necessary research for resolution.
• Execute and follow up on client issues in a timely manner.
• Other duties/responsibilities as assigned.

Qualifications

• Bachelor's Degree in Sport Management, Communications, Business Administration, or related/alternate field of study required.
• 3+ years of experience in ticket operations, box office management, digital ticketing administration.
• Computer proficiency is essential - Microsoft Office Suite and ability to easily learn new technology.
• Strong analytical and Excel skills are necessary.
• Demonstrated problem-solving skills.
• Detail-oriented, organized, proven ability to follow up on tasks.
• Ability to provide results and resolutions in a timely manner.
• Enthusiastic, client-service oriented attitude.
• Strong interpersonal and communication skills to effectively interact with team members, executives, member clubs, and external partners.
• Ability to work independently in a multi-faceted, fast, fluid, and deadline-driven environment.
• Positive attitude and strong work ethic a must.
• Ability to work as business needs require which may include long days, evenings, weekends, occasional holidays, and travel if / when necessary.
• Must have U.S. work authorization.

Work Environment

Based in Tampa, FL, USL Headquarters provides a vibrant and open working environment designed to promote collaboration, the exchange of ideas, and knowledge sharing. We believe in fostering a culture that encourages creativity, communication, and teamwork.

Currently, USL HQ operates on a hybrid work model. From Monday to Thursday, team members gather in person to harness the power of face-to-face collaboration. This not only strengthens the bonds within the team but also enhances communication and innovation. On Fridays, we transition to a remote work setup, providing our team with the flexibility to manage their tasks in an environment of their choosing.

Typical USL HQ hours are Monday - Friday 8:30am - 5:30pm ET. Evenings, weekends, occasional holidays, and travel may be necessary based on business demands.

We have great Perks

• - Comprehensive Benefits Package
• Medical, Dental, Vision
• Health HSA and FSA
• 401k w/ up to 6% company match
• Paid Parental Leave
• Pet Insurance
• Corporate Discounts
• Paid Vacation, Holiday & Sick Days
• Business Casual Dress
• Optional Remote Work Fridays
• And More!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.