Ticketing Specialist - Flex Schedule

Socket.dev; Pleasant Grove (UT); On-site; USD 32,000 - 42,000; Part time

Job summary

The Hale Center Foundation for the Arts and Education (The Ruth) seeks a friendly Box Office Representative to deliver exceptional customer service, sell and manage tickets, and support events at the Ruth Theater in Utah Valley.

Flex scheduling and weekend/evening hours are required. The role emphasizes strong communication, multitasking, and teamwork in a nonprofit arts environment.

Qualifications

• Passion for theater and excellent customer service required.
• High school diploma required; associates degree a plus.
• Must be cheerful, personable, and able to communicate clearly by phone and in person.
• Strong organizational, time-management, and multi-tasking abilities.

Responsibilities

• Provide excellent customer and box office services to patrons, artists, staff, donors and visitors.
• Answer incoming calls and make outgoing calls.
• Sell, reserve and reschedule tickets; answer questions about shows and policies.
• Work with Box Office Reps and use Audience View; prepare tickets and reports.
• Assist Front of House with customer service needs and data management in Tessitura.

Skills

Theater passion

Cheerful demeanor

Telephone skills

Computer skills

Organizational skills

Team collaboration

Time management

Problem solving

Attention to detail

Multitasking

Professional communication

Education

High school diploma

Associates degree preferred

Job description

Hale Center Foundation for the Arts and Education (dba The Ruth and Nathan Hale Theater / The Ruth) is a nonprofit organization dedicated to providing high-quality, family-friendly theater experiences. We are passionate about arts education and its positive impact on our community. Join our team and be part of a mission-driven organization that brings joy and culture to Utah Valley! This position is a "flex" position which means that shifts and hours will vary based upon business needs and employee availability.

Position Summary:

Provides excellent customer and box office services to all patrons, artists, staff, donors, partners and visitors in a friendly and engaging manner as part of providing a high-quality theatrical experience and furnishing an excellent venue for artists.

Responsibilities

• Excellent and friendly customer service—be a patron advocate.
• Answer incoming calls.
• Make outgoing calls.
• Sell, reserve and reschedule tickets
• Answer questions about all theater information—tickets, shows, policies, etc.
• Work together with other Box Office Reps on assigned tasks.
• Complete required training.
• Use ticketing system (Audience View), including ongoing education in Audience View to improve patron experience both over the phone and in person.
• Prepare tickets and door reports for performances.
• Assist Front of House with customer service needs.
• Daily data management and reporting in Tessitura as requested.
• Receive shipments and take in and put out the mail daily.
• Maintain a clean and orderly workspace, and other cleaning and maintenance tasks as asked.
• Maintain a clean, well-groomed appearance.
• Help whenever asked with multiple tasks.
• Expected to work some weekends and evening hours.
• Other duties as assigned

Skills and Education:

• Passion for theater.
• High school diploma required.
• Associates degree is a plus!
• Cheerful and friendly with a highly personable and customer service-oriented approach.
• Effective telephone, computer, and organizational skills.
• Collaboration, time management, problem solving, attention to detail, and multi-tasking.
• Ability to interact effectively in a professional, diplomatic and mature manner with patrons, artists, staff, donors, partners and visitors at all levels, both in writing and in person.
• Ability to calmly and efficiently adjust to new procedures, systems, or schedule changes.
• Ability to stay composed under pressure, have a good attitude, and execute expectations keeping priorities and business needs in mind