Theater Box Office Specialist | Flexible Hours, $14/hr+

The-Ruth-Theater; Pleasant Grove (UT); On-site; USD 16,000 - 23,000; Part time

Job summary

Hale Center Foundation for the Arts and Education (dba The Ruth and Nathan Hale Theater / The Ruth) in Utah Valley seeks a friendly Box Office Associate to deliver top-notch customer service and manage ticketing. This flex role starts at $14.00/hr with increases based on mastery and tenure, including weekend/evening availability.

You will handle calls, tickets, show information, and support front-of-house and data reporting using Audience View and Tessitura.

Qualifications

• High school diploma required.
• Associates degree is a plus.
• Cheerful and friendly with a customer-service mindset.
• Strong telephone, computer, and organizational skills.
• Collaborative, time-conscious, problem-solver with attention to detail.
• Professional, diplomatic communication with patrons and staff.
• Ability to adapt to new procedures and schedules.
• Remain composed under pressure and prioritize tasks.

Responsibilities

• Provide excellent customer and box office services to patrons, artists, staff, donors, partners and visitors.
• Answer incoming calls and make outgoing calls.
• Sell, reserve and reschedule tickets.
• Answer questions about tickets, shows and policies.
• Collaborate with other box office reps on tasks.
• Complete required training and use Audience View for ticketing.
• Prepare tickets and door reports for performances.
• Assist Front of House with customer service needs.
• Manage daily data and reporting in Tessitura.
• Receive shipments and mail daily; keep workspace clean and organized.
• Maintain a neat appearance and help with additional duties.
• Work some weekends and evenings as needed.

Skills

Customer service

Communication

Time management

Problem solving

Attention to detail

Team collaboration

Adaptability

Professional demeanor

Diplomatic conduct

Education

High school diploma

Associates degree preferred

Tools

Audience View

Tessitura

Job description

Hale Center Foundation for the Arts and Education (dba The Ruth and Nathan Hale Theater / The Ruth) in Utah Valley seeks a friendly Box Office Associate to deliver top-notch customer service and manage ticketing. This flex role starts at $14.00/hr with increases based on mastery and tenure, including weekend/evening availability.

You will handle calls, tickets, show information, and support front-of-house and data reporting using Audience View and Tessitura.