Ticketing Services Representative

The Classic Center; Athens (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

The Classic Center is seeking a Ticketing Services Representative to join our team in Athens, GA. You will help sell event tickets for the Theatre, Akins Ford Arena, and campus venues and provide courteous, knowledgeable assistance to patrons with inquiries and directions.

You will manage online and mobile ticket sales, maintain expert knowledge of events, gift certificates, coupons, and special payment methods, and assist with season ticket renewals and data entry.

Qualifications

• Prior experience in retail or customer service is essential.
• Impeccable customer service and communication skills required.
• Strong organizational skills with basic accounting knowledge.
• Familiarity with ticketing systems and ability to learn new technologies quickly.
• Availability to work nights, weekends, and holidays as required.

Responsibilities

• Sell event tickets for Theatre, Akins Ford Arena, and campus venues via ticket office channels.
• Provide courteous and knowledgeable assistance to patrons with inquiries and directions.
• Manage online and mobile ticket sales for a smooth fan experience.
• Maintain expert knowledge of events, gift certificates, coupons, and special payment methods.
• Assist with renewals, returns, exchanges, and data entry for season tickets.
• Support events as guest services and troubleshoot ticket scanning equipment.
• Inform patrons about VIP opportunities and connect them to sales staff.
• Provide administrative support including inventory management and data maintenance.

Skills

Customer service experience

Communication skills

Organizational skills

Tech-savvy

Flexible schedule

Tools

Ticketing systems

Job description

Join Our Team as a Ticketing Services Representative at The Classic Center!

Availability Requirements

• Availability to work Monday, Wednesday, and Friday, primarily between 1:00 PM and 6:00 PM.
• Must also be available to work evenings and weekends based on event schedules.
• Flexibility to adjust hours as needed to support ticketing operations and special events.

Key Responsibilities

• Ticket Sales: Efficiently sell event tickets for the Theatre, Akins Ford Arena, and other venues of our campus via all ticket office channels.
• Customer Assistance: Provide courteous and knowledgeable assistance to patrons with inquiries, directions, and general information.
• Online Sales Management: Proficiently handle online and mobile ticket sales, ensuring a smooth process for fans and patrons.
• Event Expertise: Maintain expert-level knowledge of all events, gift certificates, coupons, and special payment methods.
• Season Tickets: Assist with renewals, returns, exchanges, and data entry for season ticket holders.
• Event Support: Act as a guest services representative during events, troubleshooting ticket scanning equipment as needed.
• VIP Knowledge: Inform patrons about VIP opportunities and connect them with the appropriate sales personnel.
• Administrative Support: Provide essential administrative support to the Ticketing Department, including inventory management and data maintenance.

Qualifications

• Customer Service Experience: Prior experience in retail or customer service is essential.
• Exceptional Communication Skills: Impeccable customer service and communication skills are a must.
• Organizational Skills: Strong organizational skills with a basic understanding of accounting.
• Tech Savvy: Familiarity with ticketing systems and the ability to learn new technologies quickly.
• Flexible Schedule: Availability to work nights, weekends, and holidays, as required in the hospitality industry.

The candidate who is selected for this position will have to successfully pass a drug screening and a criminal background check.

The Classic Center's EOE Statement

In accordance with the Americans with Disabilities Act (ADA), as amended by the Americans with Disabilities Act Amendments Act (ADAAA), and consistent with this policy, The Classic Center makes reasonable accommodations for qualified individuals with disabilities unless such accommodations would cause the employer an undue hardship. The ADA defines a disabled person as an individual who has a physical or mental impairment that substantially limits one or more major life activities.

The Classic Center provides equal employment opportunities to all employees and applicants for employment without regard to any characteristic protected by applicable federal, state, and local law, including, but not necessarily limited to, race, color, religion, national origin, sex, age (40 or older), disability, and genetic information. The Classic Center is committed to maintaining a work environment that is free of inappropriate or unlawful conduct. In keeping with this commitment, The Classic Center will not tolerate harassment, discrimination, or the unlawful treatment of employees or applicants. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.