Ticketing Services Representative

The-Classic-Center; Athens (GA); On-site; USD 19,000 - 25,000; Part time

Job summary

The Classic Center in Athens, GA is seeking a Ticketing Services Representative to join our front-line ticketing team. You will manage in-person, online, and mobile sales, assisting patrons with inquiries and guiding them through the purchase process.

Ideal candidates have customer service experience, strong communication, and the ability to multitask during events. Evening and weekend availability is required; the role may include flexible hours to support events and special occasions.

Qualifications

• Experience in retail or customer service is essential.
• Excellent communication with patrons and staff.
• Strong organization and basic accounting understanding.
• Familiarity with ticketing systems; ability to learn new tech quickly.
• Ability to work nights, weekends, and holidays as required.

Responsibilities

• Sell event tickets for Theatre, Akins Ford Arena, and campus venues via all channels.
• Provide courteous, knowledgeable assistance to patrons with inquiries and directions.
• Handle online and mobile ticket sales to ensure a smooth process for fans.
• Maintain expert knowledge of events, gift certificates, coupons, and special payment methods.
• Assist with renewals, returns, exchanges, and data entry for season ticket holders.
• Act as a guest services representative during events and troubleshoot ticket scanning equipment.
• Inform patrons about VIP opportunities and connect them with sales staff.
• Provide administrative support to the Ticketing Department, including inventory and data maintenance.

Skills

Customer Service

Communication

Organizational Skills

Tech Savvy

Flexible Schedule

Tools

Ticketing software

Job description

Join Our Team as a Ticketing Services Representative at The Classic Center!

Are you passionate about live events and delivering exceptional customer service? The Classic Center is looking for enthusiastic and detail-oriented individuals to join our team as Ticketing Services Representatives! In this dynamic role, you’ll be at the front of our ticketing operations, ensuring patrons have a seamless and enjoyable experience from the moment they purchase their tickets to the time they attend our events.

Availability Requirements:

• Availability to work Monday, Wednesday, and Friday, primarily between 1:00 PM and 6:00 PM
• Must also be available to work evenings and weekends based on event schedules.
• Flexibility to adjust hours as needed to support ticketing operations and special events.

Key Responsibilities:

• Ticket Sales: Efficiently sell event tickets for the Theatre, Akins Ford Arena, and other venues of our campus via all ticket office channels.
• Customer Assistance: Provide courteous and knowledgeable assistance to patrons with inquiries, directions, and general information.
• Online Sales Management: Proficiently handle online and mobile ticket sales, ensuring a smooth process for fans and patrons.
• Event Expertise: Maintain expert-level knowledge of all events, gift certificates, coupons, and special payment methods.
• Season Tickets: Assist with renewals, returns, exchanges, and data entry for season ticket holders.
• Event Support: Act as a guest services representative during events, troubleshooting ticket scanning equipment as needed.
• VIP Knowledge: Inform patrons about VIP opportunities and connect them with the appropriate sales personnel.
• Administrative Support: Provide essential administrative support to the Ticketing Department, including inventory management and data maintenance.

Qualifications:

• Customer Service Experience: Prior experience in retail or customer service is essential.
• Exceptional Communication Skills: Impeccable customer service and communication skills are a must.
• Organizational Skills: Strong organizational skills with a basic understanding of accounting.
• Tech Savvy: Familiarity with ticketing systems and the ability to learn new technologies quickly.
• Flexible Schedule: Availability to work nights, weekends, and holidays, as required in the hospitality industry.

The candidate who is selected for this position will have to successfully pass a drug screening and a criminal background check.

The Classic Center's EOE Statement

In accordance with the Americans with Disabilities Act (ADA), as amended by the Americans with Disabilities Act Amendments Act (ADAAA), and consistent with this policy, The Classic Center makes reasonable accommodations for qualified individuals with disabilities unless such accommodations would cause the employer an undue hardship. The ADA defines a disabled person as an individual who has a physical or mental impairment that substantially limits one or more major life activities.

The Classic Center provides equal employment opportunities to all employees and applicants for employment without regard to any characteristic protected by applicable federal, state, and local law, including, but not necessarily limited to, race, color, religion, national origin, sex, age (40 or older), disability, and genetic information. The Classic Center is committed to maintaining a work environment that is free of inappropriate or unlawful conduct. In keeping with this commitment, The Classic Center will not tolerate harassment, discrimination, or the unlawful treatment of employees or applicants. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.