Ticketing Services Manager

Arts Hacker; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

The Adrienne Arsht Center is seeking a Ticketing Services Manager to lead ticketing operations, enhance customer service, and support box office for performances and events. This in-office role requires flexibility to work evenings and weekends, with relocation considerations for candidates outside South Florida.

You will coordinate with presenters, resident companies, touring productions, and partners to ensure smooth event execution and a superior patron experience.

Qualifications

• Must be willing to work evenings, weekends and hours necessary to support assigned events and performances.
• Candidates must reside in the South Florida area or be willing to relocate at their own expense, relocation assistance is not available.

Responsibilities

• Oversee ticketing operations, customer service, and event-related box office functions.
• Serve as liaison between presenters, resident companies, touring productions, ticketing partners, and internal departments to ensure seamless event execution.

Job description

The Ticketing Services Manager plays a vital role in supporting the success of the Adrienne Arsht Center’s performances, presentations, and special events by overseeing ticketing operations, customer service, and event-related box office functions. This position serves as a key liaison between presenters, resident companies, touring productions, ticketing partners, and internal departments to ensure seamless event execution and an exceptional patron experience. The ideal candidate is a customer-focused professional who thrives in a fast-paced environment, builds strong relationships with diverse stakeholders, and demonstrates a collaborative approach to problem-solving, team leadership, and service excellence.

This is a full-time, in-office position requiring flexibility to work evenings, weekends, and hours necessary to support assigned events and performances. Candidates must reside in the South Florida area or be willing to relocate at their own expense, as relocation assistance is not available for this position.

Please visit https://www.arshtcenter.org/about-us/jobs/ for the complete job description.