Ticketing Platform Engineer II — AI-Driven CX Ops

EchoStar Corporation; Englewood, Northern (CO, KY); Hybrid; USD 63,000 - 90,000; Full time

Job summary

EchoStar Corporation in Colorado is seeking an Application Developer II to scale CXO infrastructure by architecting ticketing and provisioning systems, bridging complex data environments with front-end service needs, and enabling swift customer support across EchoStar brands.

You will own end-to-end development from API design to CI/CD pipelines, work with SQL Server and AWS Athena, and contribute to AI-driven routing and automated workflows.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Experience in application development with a focus on case management or ticketing architectures.
• Proficiency with Python or JavaScript, SQL Server, and API design.
• Experience maintaining automated CI/CD pipelines.

Responsibilities

• Scale CXO infrastructure by architecting ticketing and provisioning systems.
• Bridge data environments with front-end service needs to route customer requests quickly.
• Improve internal domains and case management platforms for reliability.
• Document ticketing flows, database schemas, and automation logic.
• Develop deployment pipelines with automated build and test cycles.

Skills

Python

JavaScript

API Design

SQL Server

AWS Athena

AI literacy

Collaboration

CI/CD

Education

Bachelor's Degree in CS/IT

Tools

Microsoft SQL Server

AWS Athena

Job description

EchoStar Corporation in Colorado is seeking an Application Developer II to scale CXO infrastructure by architecting ticketing and provisioning systems, bridging complex data environments with front-end service needs, and enabling swift customer support across EchoStar brands.

You will own end-to-end development from API design to CI/CD pipelines, work with SQL Server and AWS Athena, and contribute to AI-driven routing and automated workflows.