Ticketing & Guest Services Agent

Live Nation; Chicago (IL); On-site; USD 22,041 - 27,552; Full time

Job summary

Live Nation Entertainment is seeking a ticketing/guest relations associate to support box office operations and customer service at events. The role emphasizes cash handling, prompt phone etiquette, and maintaining a welcoming guest experience.

The position requires basic computer skills, familiarity with POS systems, and the ability to multitask in a fast-paced venue environment while representing Live Nation’s brand with a positive attitude.

Qualifications

• Phone handling, cashiering, and customer service experience.
• Basic computer operation and POS systems.
• Guest relations, phone etiquette, cash handling, multitasking.
• Ability to communicate and work well in high-volume, sometimes stressful environments.
• Typing speed of 30 wpm; High School Diploma.

Responsibilities

• Cash handling; Bank procedures and check-out procedures.
• Maintain superior customer service in person and over the phones.
• Answer phone with prompt and courteous attitude.
• Guest relations; Will Call window operations.
• Run Ticket Program on computer for Sales.
• Processing opening and closing paperwork.
• Knowledge of talent and entertainment.
• Maintain a positive attitude and a professional appearance.

Skills

Phone handling

Cashiering

Customer service

Education

High School Diploma

Tools

Point of Sale systems

Job description

Live Nation Entertainment is seeking a ticketing/guest relations associate to support box office operations and customer service at events. The role emphasizes cash handling, prompt phone etiquette, and maintaining a welcoming guest experience.

The position requires basic computer skills, familiarity with POS systems, and the ability to multitask in a fast-paced venue environment while representing Live Nation’s brand with a positive attitude.