Ticketing Agent

Northwest Mississippi Community College; Senatobia (MS); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading community college is seeking a part-time Ticketing Agent for the Heindl Center for the Performing Arts. The role involves processing ticket sales, providing customer service, and assisting patrons with inquiries. Candidates should possess strong communication skills and a positive attitude, and be available for varying shifts including evenings and weekends. This entry-level position offers a starting pay of $12 per hour.

Qualifications

• Must be 18 years or older, dependable, flexible, and punctual.
• Availability to work a minimum of 1 day per week during box office hours.

Responsibilities

• Process ticket sales quickly using the ticketing system.
• Provide high level of customer service when assisting guests.
• Maintain knowledge of schedule and events.

Skills

Communication

Customer Service

Attention to Detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

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Northwest Mississippi Community College provided pay range

This range is provided by Northwest Mississippi Community College. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$12.00/hr - $12.00/hr

NWCC is seeking a part-time Ticketing Agent for the Heindl Center for the Performing Arts. The primary role of the Ticketing Agent is answering questions from our patrons & assisting them with their ticket purchase online, by phone, or in person at the box office during scheduled hours & during events. The Ticketing Agent occasionally acts as receptionist for the Heindl Center, which includes the Fine Arts Department, through assisting, directing, and answering questions from visitors including NWCC employees and students. Ticketing Agents are expected to have excellent oral and written communication skills, strong attention to detail, a passion for service, a positive attitude, and the ability to communicate & interact comfortably with the general public. Attendance at all Heindl Center season events is required. The Ticketing Agent is under the supervision of the Assistant Director and may occasionally provide direct assistance to the Assistant Director or designee.

The Heindl Center for the Performing Arts

The Heindl Center for the Performing Arts is a 65,000 square-foot development that presents a 1,203 seat, fully-equipped performance theater, including balcony seating, a reception gallery with private courtyard, and a two-story lobby entrance. Backstage areas incorporate multiple dressing rooms, a green room, and prop and costume preparation areas. The facility features classrooms, computer labs, a digital piano lab, multiple private instrument practice rooms, and a recording studio for academic music and entertainment industry pathways. Four spacious rehearsal spaces are provided for the Northwest Bands and Choirs, including an outdoor, 100-yard practice field for the Northwest Marching Band. The Heindl Center hosts Broadway touring productions, celebrity attractions, visiting artists, premier lecturers, local presentations, film screenings, rentals, and on-campus events.

Responsibilities

• Create a welcoming environment by greeting guests upon entry.
• Process ticket sales in person quickly & efficiently using the ticketing system to include selling tickets, printing tickets, searching for patron records, and completing cash, check, and credit card transactions.
• Distribute tickets designated for pick up at will call.
• Provide a high level of customer service when assisting guests and answering questions.
• Work with guests in a professional manner to solve customer service challenges.
• Maintain current and in-depth knowledge of schedule, events, and relevant details for each performance.
• Remain vigilant and proactive in anticipating guest needs during events.
• Demonstrate and maintain a positive attitude.
• Comply with all Heindl Center and NWCC policies to include box office & event operations, communication, dress code, safety, and procedures involving cash and credit transactions.
• Maintain confidentiality of any details of internal operations and or visiting performing artists.
• As needed, may be asked to fill other positions on the events team per staffing requirements of the event.
• Complete any other duties as assigned by the Heindl Center Assistant Director and/or Director.
  
  

Qualifications

• Must be 18 years or older, dependable, flexible, and punctual.
• Possess high school diploma or GED.
• Comfort with technology (i.e. use of internet browser, laptop, mouse) with the ability to learn new technical skills quickly.
• Skill in operating Microsoft Office (Word, Outlook) and internet browsers.
• Availability to work a minimum of 1 day per week (or more depending on staffing needs) during box office hours 12:00-4:30 PM Monday-Friday following a rotating schedule.
• Availability to work evening hours on weekends and weeknights following Heindl Center event calendar and other events as needed
• Ability to communicate positively and professionally with members of the general public, NWCC employees and students, and representatives of touring productions.
• Ability to work under pressure during heavy sales periods.
• Ability to lift up to 40 lbs.
• Ability to climb flights of stairs and walk large venue as needed.
• Must routinely access and respond to NWCC emails to sign-up for events and to receive communications from the Heindl Center team.
  
  

Preferred Qualifications

• Bachelor's degree in a related field
• Documented work experience in an educational setting or at a performing arts venue
• Documented work experience in customer service including POS transactions
• Documented work experience in ticket sales or using a similar sales platform
  
  

Compensation

• Compensation starts at $12 per hour
  
  

Application

To apply, please attach and submit the following;

• Submit application at www.northwestms.edu
• Resume
• Three (3) references

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

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