Ticket Services Representative

The Old Globe; San Diego (CA); On-site; USD 27,000 - 29,000; Part time

Benefits offered by this job

Staff ticket privileges

Job summary

The Old Globe is seeking Ticket Services Representatives to join our Ticket Office in Balboa Park. You will assist patrons with ticket purchases and subscriptions by phone and in person, distributing will-call tickets and providing friendly, accurate service during performances.

Work hours include nights and weekends with a 16–30 hour weekly schedule. Training pay starts at the base rate with increases after full training, and staff ticket privileges are included.

Qualifications

• Previous customer service experience required.
• Strong telephone, communication, and computer skills.
• Ability to work in a fast-paced, customer-focused environment.
• Availability to work nights and weekends required.
• Schedule availability Tuesday–Sunday, approx. 12:30 p.m. to 7:15 p.m. or 8:15 p.m., with seasonal adjustments.
• Ability to work 16–30 hours per week.
• Must pass a background check.
• Commitment to equity, diversity, inclusion, access, and anti-racism work.
• Ticket reps will work on show nights distributing will call and assisting patrons at the window.

Responsibilities

• Assist patrons with ticket purchases, exchanges, and subscription orders via phone and at the ticket window.
• Distribute will call tickets and provide in-person support on performance days.
• Deliver accurate information regarding productions, seating, and policies.
• Maintain knowledge about The Old Globe’s history, programming, and offerings.
• Provide professional, courteous, and efficient customer service at all times.
• Accurately process transactions using ticketing systems and computer software.

Skills

Customer service

Telephone skills

Computer skills

Tools

Ticketing systems

Job description

Job Details

Job Location: San Diego, CA 92101

Salary Range: $19.75 - $20.75 Hourly

The Old Globe, one of San Diego’s most celebrated professional theatres, is seeking Ticket Services Representatives to join our Ticket Office team in beautiful Balboa Park. The Old Globe seeks Ticket Services Representatives to provide excellent customer service by assisting patrons with ticket and subscription purchases both over the phone and in person at the walk-up window.

Key Responsibilities

• Assist patrons with ticket purchases, exchanges, and subscription orders via phone and at the ticket window
• Distribute will call tickets and provide in-person support on performance days
• Deliver accurate information regarding productions, seating, and policies
• Maintain a high level of knowledge about The Old Globe’s history, programming, and offerings
• Provide professional, courteous, and efficient customer service at all times
• Accurately process transactions using ticketing systems and computer software

Equity & Inclusion

The Old Globe is actively committed to fostering a culture of equity, diversity, inclusion, & access in all areas of our operation. By making intentional, actionable steps, we strive to make The Old Globe a place where theatre makers, employees, volunteers, audience members, and community members of all identities and backgrounds belong. The Old Globe welcomes candidates who demonstrate a commitment to these goals. We strongly encourage people with the following identities to apply: BIPOC, LGBTQIA+, people living with disabilities, and those from other historically and presently marginalized groups. Multilingual candidates are also strongly encouraged to apply.

Qualifications

• Previous customer service experience required
• Strong telephone, communication, and computer skills
• Ability to work in a fast-paced, customer-focused environment
• Availability to work nights and weekends required
• Schedule availability Tuesday–Sunday, approximately 12:30 p.m. to 7:15 p.m. or 8:15 p.m., with some seasonal schedule adjustments
• Ability to work approximately 16–30 hours per week
• Must be able to successfully complete a background check
• Demonstrated commitment to equity, diversity, inclusion, access, and anti-racism work
• Ticket reps will work on show nights distributing will call and assisting patrons at the window. Ticket reps will become knowledgeable in the history of the Globe and current product offerings in order to best assist patrons.

Benefits & Pay Details

• Hourly pay range is $19.75 to $20.75.
• Training pay rate starts at $19.75/hour with increases earned up to $20.75/hour following full training.
• Position also includes staff ticket privileges.