Ticket Services Representative

Old-Globe-Theatre; San Diego (CA); On-site; USD 27,000 - 29,000; Part time

Benefits offered by this job

Staff ticket privileges

Job summary

The Old Globe in Balboa Park seeks Ticket Services Representatives to assist patrons with ticket and subscription purchases by phone or at the walk-up window.

Candidates should have customer service experience, strong communication and computer skills, and be available evenings and weekends. The role includes will-call distribution and answering inquiries about productions.

Qualifications

• Experience in customer service is required.
• Strong telephone and in-person communication skills are essential.
• Proficient with computers and ticketing systems.
• Ability to work nights and weekends.

Responsibilities

• Assist patrons with ticket purchases, exchanges, and subscription orders via phone and at the ticket window.
• Distribute will-call tickets and provide in-person support on performance days.
• Provide accurate information regarding productions, seating, and policies.

Skills

Customer service experience

Communication skills

Computer skills

Attention to detail

Tools

Ticketing software

Job description

The Old Globe, one of San Diego’s most celebrated professional theatres, is seeking Ticket Services Representatives to join our Ticket Office team in beautiful Balboa Park. The Old Globe seeks Ticket Services Representatives to provide excellent customer service by assisting patrons with ticket and subscription purchases both over the phone and in person at the walk-up window.Key Responsibilities include but are not limited to the following:Assist patrons with ticket purchases, exchanges, and subscription orders via phone and at the ticket windowDistribute will call tickets and provide in-person support on performance daysDeliver accurate information regarding productions, seating, and policiesMaintain a high level of knowledge about The Old Globe’s history, programming, and offeringsProvide professional, courteous, and efficient customer service at all timesAccurately process transactions using ticketing systems and computer softwareThe Old Globe is actively committed to fostering a culture of equity, diversity, inclusion, & access in all areas of our operation. By making intentional, actionable steps, we strive to make The Old Globe a place where theatre makers, employees, volunteers, audience members, and community members of all identities and backgrounds belong. The Old Globe welcomes candidates who demonstrate a commitment to these goals. We strongly encourage people with the following identities to apply: BIPOC, LGBTQIA+, people living with disabilities, and those from other historically and presently marginalized groups. Multilingual candidates are also strongly encouraged to apply.The successful candidate will have the following skills and abilities:Previous customer service experience requiredStrong telephone, communication, and computer skillsAbility to work in a fast-paced, customer-focused environmentAvailability to work nights and weekends requiredSchedule availability Tuesday–Sunday, approximately 12:30 p.m. to 7:15 p.m. or 8:15 p.m., with some seasonal schedule adjustmentsAbility to work approximately 16–30 hours per weekMust be able to successfully complete a background checkDemonstrated commitment to equity, diversity, inclusion, access, and anti-racism workTicket reps will work on show nights distributing will call and assisting patrons at the window. Ticket reps will become knowledgeable in the history of the Globe and current product offerings in order to best assist patrons.Hourly pay range is $19.75 to $20.75. Training pay rate starts at $19.75/hour with increases earned up to $20.75/hour following full training. Position also includes staff ticket privileges.