Ticket Seller | Part-Time | Crown Complex

Oak View Group; Fayetteville (NC); On-site; USD 12,398 - 17,908; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) matching

Job summary

Oak View Group is seeking a part-time Ticket Seller in Fayetteville to sell tickets to the general public at the Crown Complex. The role requires flexibility to work evenings, weekends, and some weekdays during events, with an hourly rate of $11.00. Benefits for part-time roles include a 401(k) Savings Plan and 401(k) matching.

The position remains open until October 30, 2026. Responsibilities include assisting patrons at the Box Office, reconciling money, balancing cash with supervision, and

Qualifications

• High school diploma or GED is required or preferred.
• 1–2 years of cash handling experience and strong math aptitude preferred.
• Demonstrated customer service skills with conflict resolution.
• Effective written and oral communication.
• Experience with standard office equipment (copier, computer/keyboard, telephone, fax, printers).
• Ability to work non-standard hours including weekends.
• Ability to stand or walk for extended periods.
• Ability to lift and move heavy objects.

Responsibilities

• Sell tickets to the general public.
• Assist patrons at the Box Office Will-Call window and resolve issues.
• Create an exceptional guest experience in a safe, clean, and friendly environment.
• Answer questions regarding events, tickets, and schedules.
• Reconcile money received.
• Balance monies at end of shift with supervisor.
• Assist with restocking of Box Office supplies.
• Follow all operational policies and procedures for Box Office operations.
• All other duties as assigned by supervisors.

Skills

Cash handling

Math aptitude

Customer service

Communication

Office equipment

Stand/walk for long periods

Education

High school diploma or GED

Job description

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Ticket Seller is responsible for selling tickets to the general public while providing general information to patrons. This is a part-time position that requires the availability to work flexible hours during events, evenings, weekends, and some week days.

This role pays an hourly rate of $11.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until October 30, 2026.

About The Venue

Located in the heart of Cumberland County, the Crown Complex is a state-of-the-art, five-venue complex comprised of a 4,500-seat arena, a 9,200-square-foot ballroom, a 10,880-seat coliseum, an exposition center with 60,000 square feet of unobstructed space, and a 2,440-seat theatre.

Managed by OVG, the Complex is home to the Fayetteville Marksmen hockey team (SPHL) and Fayetteville Fury indoor soccer team (NISL) and hosts a variety of other sporting events, family shows, concerts, and special productions year-round.

Responsibilities

• Selling tickets to the general public.
• Assist patrons at the Box Office Will-Call window and resolve all issues/problems.
• Create an exceptional experience for all guests through a safe, clean, and friendly environment.
• Answer questions regarding events, tickets, and schedules.
• Reconcile money received.
• Balance monies at end of shift with supervisor.
• Assist with the restocking of Box Office supplies.
• Follow all operational policies and procedures for Box Office operations.
• All other duties as assigned by supervisors.

Qualifications

• High school diploma or GED.
• 1-2 years of prior experience with cash handling and strong math aptitude is preferred.
• Demonstrated customer service skills with the aptitude to resolve conflicts.
• Effective communication skills, both written and oral.
• Previous experience with standard office equipment: copier, computer/keyboard, telephone, fax, and printers is highly desired.
• Ability to work non-standard work hours with a variable schedule, to include weekends.
• Ability to stand and/or walk for extended periods of time.
• Able to handle tickets, money, and receipts.
• Ability to lift and/or move heavy objects.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.