Ticket Seller

ASM Syracuse; San Juan (PR); On-site; USD 15,000 - 25,000; Part time

Job summary

An exciting opportunity awaits at a leading public assembly facility in Puerto Rico! Join a dynamic team as a Part-Time Ticket Seller, where you will play a crucial role in providing exceptional customer service and ensuring smooth ticket transactions. This position requires a friendly and professional demeanor as you interact with the public, handle cash, and assist with various ticketing issues. Flexibility in working hours is essential, as events may occur on weekends and holidays. If you're looking to be part of a vibrant environment that values client service and teamwork, this role is perfect for you!

Qualifications

• High school diploma preferred; proven cashiering experience required.
• Ability to communicate effectively and solve problems quickly.

Responsibilities

• Process ticket sales and exchanges at the box office.
• Maintain accurate accounting for ticket stock and revenue.
• Assist customers with ticketing issues and provide event information.

Skills

Customer Service

Cash Handling

Problem Solving

Bilingual (English and Spanish)

Communication Skills

Education

High School Diploma or Equivalent

Job description

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Part-Time Ticket Seller at Coca-Cola Music Hall San Juan P.R. The Ticket Seller under direct supervision, processes single ticket sales, exchanges, and tax credits at the facility's box office. Also, acts as liaison between the facility and clients, ensuring all clients' requirements are met and facility rules, regulations and policies are adhered to.

Responsibilities

• Dealing courteously with the public face to face.
• Accurate accounting for ticket stock and ticket revenue.
• Maintain a cash drawer if selling tickets.
• Provide information to the public regarding tickets and facility.
• Assist customers with ticketing issues and complaint resolution.
• Maintain a professional and polite relationship with co-workers, clients, and the public.
• Maintain an organized work area in a professional, neat and clean manner.
• Assist Box office manager and staff with any additional duties.
• Adhere to Box Office policy and procedures.
• Assist customers with Will Call tickets for events.
• Accept payment and make change before giving tickets to customer.
• Provide accurate answers concerning events, tickets and schedules of upcoming events in person or on the telephone.
• Ability to deal tactfully, helpfully and professionally with the public to provide event information and accurately complete ticket transactions.
• Balances cash and receipt drawer with manager at the end of each shift.
• All other duties/responsibilities as assigned.

Working Conditions

• The working hours are scheduled based on the needs of the facility. PART-TIME ON-CALL scheduling.
• There is no guarantee of hours on a weekly basis.
• Working hours will primarily be on weekends, but flexibility is desired as we sometimes have Friday events as well.
• Ability to stand for long periods of time.
• Must have reliable transportation and be able to report to work as scheduled.
• Maintain a client service-oriented attitude.
• Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends and holidays and can work flexible schedules.

Education and/or Experience

• High school or equivalent; HS diploma preferred.
• Ability to follow oral and written instructions.
• Proven cashiering experience.
• Ability to effectively communicate and solve problems quickly.
• Skilled in communicating with the public and fellow team members.
• Ability to communicate in English and Spanish.