Ticket Seller

ASM Global Group; Fort Worth (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Legends Global in Fort Worth, Texas is seeking a friendly Ticket Seller for Cowtown Coliseum. This part-time, non-exempt role handles ticket window operations, cash handling, and guest services during events.

You will process reservations, answer questions about seating and prices, and maintain accurate reports. Must be able to work flexible day/evening/weekend/holiday hours and read/write English.

Qualifications

• High school diploma or GED required.
• Box office or guest services background preferred.
• Must be able to speak, read, and write English.

Responsibilities

• Opens and closes ticket window as required.
• Dispenses tickets and processes payments accurately.
• Maintains accurate cash and ticket counts.
• Completes daily ticket sales report and balances cash and tickets sold.
• Fills seat reservations by phone or mail; handles Will Call.
• Provides excellent customer service and can work independently.
• Answers questions about prices, seating, and events.
• Files records and performs related clerical work.
• Other related duties as assigned by supervisor.

Skills

Cash handling

Customer service

Data entry

Communication skills

Independent worker

Team player

Education

High school diploma or GED

Tools

Ticketing system software

Job description

LOCATION

Fort Worth, Texas

REPORTS TO

Box Office Manager and/or Supervisor

FLSA STATUS

Part-Time, Non-Exempt

LEGENDS

Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

POSITION

Ticket Seller

FACILITY

Cowtown Coliseum

Essential Duties And Responsibilities

• Opens and or closes ticket window as required.
• Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
• Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
• Completes daily ticket sales report. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office supervisor or manager for audit.
• Fills reservations for seats by telephone or mail, handles Will Call window according to procedures, or other related duties as assigned by supervisor.
• Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
• Efficiently and courteously answers questions concerning prices, seating, and events. Gives information concerning coming attractions.
• Files various records and reports. Performs related clerical work as assigned.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

• High school diploma or general education degree (GED)
• Box office or guest services background preferred

Skills And Abilities

• Ability to process payments accurately
• Ability to listen and follow instructions
• Ability to input data into a computer to record sales transactions
• Good communications skills. Listens and obtains clarification; Responds well to questions. Able to read and interpret written information
• Good problem-solving skills and organizational ability
• Ability to work independently and as a member of the team
• Good customer service skills and sense of public relations

Computer Skills

To perform this job successfully, an individual should possess basic computer knowledge. Experience in computerized ticket systems preferred.

Other Qualifications

• Ability to work the ticket window with minimal supervision
• Ability to work flexible hours including daytime, evening, weekends, and holidays, as needed
• Must be able to speak, read, and write English
• Must have professional attitude and appearance

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

NOTE

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.