Ticket Seller

Moody Center; Austin (TX); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic team at a premier venue in Austin, where you'll be at the forefront of live events. This role focuses on ticket sales and customer service, ensuring fans have a memorable experience at world-class events. You'll work closely with a dedicated ticketing team, utilizing systems like Ticketmaster Host and TM1 to manage sales efficiently. If you thrive in a fast-paced environment and have a passion for live entertainment, this is the perfect opportunity for you. Enjoy the excitement of being part of a venue that hosts top artists and events while developing your skills in a supportive atmosphere.

Benefits

401(k) Savings Plan

401(k) Matching

Qualifications

• Previous ticketing and customer service experience required.
• Must have basic computer skills and be customer-service oriented.

Responsibilities

• Process payments for tickets and facilitate Will Call services.
• Demonstrate excellent customer service skills and answer inquiries.

Skills

Customer Service

Point of Sale Experience

Basic Computer Skills

Communication Skills

Organizational Skills

Education

High School Diploma/GED

Tools

Ticketmaster Host

TM1

Windows-based PC Programs

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

This position will be part of a busy and dynamic working environment in the Moody Center. Responsible for ticket sales with a specialization in Ticketmaster Host & TM1 Sales and providing excellent customer service for our world class events. Providing Will Call service as needed. This role is supported by and works closely with the entire ticketing team.

This role pays an hourly rate of $15.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until August 1, 2025.

About the Venue

Moody Center is Austin’s new arena that gave the “Live Music Capital of the World” the world-class arena it deserves. Moody Center is a premiere 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena is home to The University of Texas Women’s and Men’s basketball games, family shows, and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group, Live Nation/C3 Presents, The University of Texas at Austin, and Minister of Culture, Matthew McConaughey. Moody Center has been recently named the Arena of the Year by Pollstar and by the Academy of Country Music.

Responsibilities

• Accurately processes payments for tickets while following all proper Ticket Office selling and payment procedures
• Answer phone with prompt and courteous attitude as needed
• Demonstrates excellent customer service skills, responding professionally, promptly, and efficiently to customer service requests and needs
• Facilitate night of show Will Call
• Sells tickets in Ticketmaster Host and TM1 computer programs
• Process opening and closing paperwork
• Answers questions concerning events, tickets, schedules, and gives information concerning coming attractions
• Remain current with new software/product releases
• Perform all other duties as assigned by ticketing management team
• Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs

Qualifications

• High School Diploma/GED
• Previous ticketing, point of sale, customer service experience
• Must have basic computer skills and a working knowledge of Windows-based PC programs
• Ability to work well both within a team environment and independently with good decision-making capability
• Must be customer-service oriented, have a fan-friendly attitude, and a professional demeanor at all times
• Strong verbal and written communication skills
• Extremely organized and detail oriented, resourceful, quick learner and able to handle multiple projects simultaneously
• A high degree of personal integrity
• Experience with large-scale events in an arena, stadium, or concert setting of a similar size (15,000 seats) is highly desirable
• Previous knowledge of Ticketmaster Host and TM1 ticketing systems is preferred

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens ourpeople, improves ourservice, and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.