Ticket Sales and Service Representative - LOVB Miami

LOVB Miami; Florida; On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k) match

Paid time off

Parental leave

Team merchandise and ticket allocation

Job summary

LOVB Miami Volleyball is seeking a Ticket Sales and Service Representative in Miami, FL to sell single-match tickets, groups and season memberships for LOVB Miami home games. This entry-level role is perfect for sports fans who enjoy talking with people and want to start a career in sports business.

You will join the inaugural ticketing team ahead of the club's first season, receive hands-on training, and help bring the Miami community into the stands.

Qualifications

• High school diploma or equivalent.
• Eagerness to learn about sales, customer service and the sports industry.
• Strong interpersonal and communication skills, with genuine energy for talking with people.
• Self-motivation, a positive attitude and a strong work ethic.
• Ability to work well on a team‑oriented sales floor.
• Proficiency in Google Workspace (Docs, Sheets, Slides).
• Availability to work evenings, weekends and holidays throughout the competition season.

Responsibilities

• Sell single-match tickets, group packages and season memberships for LOVB Miami home matches.
• Reach potential buyers through phone calls, email, text and in-person conversations.
• Follow up with deposit holders, past inquiries and inbound leads to turn interest into ticket sales.
• Meet and exceed individual activity and sales goals, and contribute to team targets.
• Support sales campaigns, promotions and special offers that drive attendance.
• Connect with youth volleyball clubs, schools, camps and community organizations to build group outings.
• Represent LOVB Miami at matches, tournaments, club events and community outreach.
• Help bring Miami’s Spanish- and Portuguese-speaking communities into the stands.
• Build strong relationships with fans and members, with a focus on satisfaction and renewal.
• Answer ticketing questions and resolve fan issues quickly and professionally.
• Keep accurate records of customer interactions and transactions in the club’s CRM and ticketing platform.
• Work every home match, supporting the box office, walk-up sales and fan services.
• Take part in sales training, call coaching and team meetings.
• Learn LOVB Miami’s players, schedule, venue and story so you can share the club with confidence.
• Develop your skills in prospecting, selling and account service as you grow with the club.

Skills

Customer service

Sales basics

Teamwork

Google Workspace

Evenings/weekends

Education

High School Diploma

Tools

CRM software

Job description

LOVB MIAMI VOLLEYBALL

Ticket Sales and Service Representative

Start your sports career by selling the inaugural season of LOVB Miami, and help fill the stands for the club’s first professional match.

Department

Ticketing and Sales

Reports to

Vice President, Ticketing and Sales

FLSA status

Non-Exempt

Key partners

Senior Account Executives; Manager, Membership Services; Ticket Operations; Marketing and Fan Experience

Location

Miami, FL; in-market, on-site at all home matches

About LOVB and LOVB Miami

LOVB Miami Volleyball is League One Volleyball’s professional team in Miami, playing its inaugural LOVB Pro season in 2027. Built from the grassroots up through a network of junior volleyball clubs, LOVB Miami is part of the only professional league in the United States with a fully integrated youth-to-pro ecosystem. The club is shaping a new vision for professional sports in one of the world’s most dynamic markets, built on elite competition, community, and the advancement of women’s volleyball.

LOVB Miami is backed by a best-in-class ownership group of experienced operators and passionate volleyball supporters. We are building the first and greatest women’s sports franchise in Miami, with deep resources, a network second to none, and unmatched ambition to be the best. Our ownership group is committed to a franchise that reflects the culture, energy and diversity of Miami: a cultural anchor of the community and an international beacon for women’s sport with deep connectivity to Latin America.

This is a founding role. You will be part of the first ticket sales team in club history, learning the business from the ground up while helping build a professional sports club in one of the most exciting sports markets in the country.

The Role

The Ticket Sales and Service Representative sells single-match tickets, group packages and season memberships for LOVB Miami, while giving every fan a great experience from the first call to match night. This is an entry-level role for someone who loves sports, likes talking with people and wants to build a career in the business of sports.

You will join the club ahead of its inaugural season, when the energy and the stakes are at their highest. Every ticket you sell helps fill the stands for the first professional volleyball matches Miami has ever seen.

We offer hands‑on training, daily coaching and a culture of ongoing learning. You do not need previous sales experience, just drive, curiosity and a strong work ethic.

What You’ll Do

Selling

• Sell single-match tickets, group packages and season memberships for LOVB Miami home matches.
• Reach potential buyers through phone calls, email, text and in-person conversations.
• Follow up with deposit holders, past inquiries and inbound leads to turn interest into ticket sales.
• Meet and exceed individual activity and sales goals, and contribute to team targets.
• Support sales campaigns, promotions and special offers that drive attendance.

Community and groups

• Connect with youth volleyball clubs, schools, camps and community organizations across South Florida to build group outings.
• Represent LOVB Miami at matches, tournaments, club events and community outreach, promoting ticket opportunities.
• Help bring Miami’s Spanish- and Portuguese‑speaking communities into the stands.

Service

• Build strong relationships with fans and members, with a focus on satisfaction and renewal.
• Answer ticketing questions and resolve fan issues quickly and professionally.
• Keep accurate records of customer interactions and transactions in the club’s CRM and ticketing platform.
• Work every home match, supporting the box office, walk‑up sales and fan services.

Learning

• Take part in sales training, call coaching and team meetings.
• Learn LOVB Miami’s players, schedule, venue and story so you can share the club with confidence.
• Develop your skills in prospecting, selling and account service as you grow with the club.

What You Bring

Required

• High school diploma or equivalent.
• Eagerness to learn about sales, customer service and the sports industry.
• Strong interpersonal and communication skills, with genuine energy for talking with people.
• Self‑motivation, a positive attitude and a strong work ethic.
• Ability to work well on a team‑oriented sales floor.
• Proficiency in Google Workspace (Docs, Sheets, Slides).
• Availability to work evenings, weekends and holidays throughout the competition season.

Preferred

• Bachelor’s degree in marketing, business, sports management or a related field.
• Previous experience in sales, customer service or hospitality.
• Experience with CRM software or ticketing platforms.
• Conversational or professional proficiency in Spanish and/or Brazilian Portuguese.
• Connection to South Florida volleyball, schools or community organizations, and an interest in women’s sports.

How Success Is Measured

• Individual ticket revenue against goal.
• Daily activity levels and follow‑up discipline.
• Number of groups and new buyers brought to matches.
• Fan and member satisfaction.
• Growth in skills and readiness for a larger book of business.

Working Conditions

• Based in Miami with regular presence at the club’s home venue [venue to be confirmed].
• Evening, weekend and holiday work required during the competition season.
• Regular in-market activity, including community events and club visits.
• Ability to stand and move throughout the venue on match days.

Benefits

Benefits include medical, dental and vision coverage; 401(k) with company match; paid time off; paid parental leave; team merchandise and ticket allocation.

This is a full‑time position based in Miami, Florida. Availability for all home match days, including evenings and weekends throughout the LOVB Pro season, is required.