Ticket Runner

Indus Communities; Houston (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Indus Management Group in Houston seeks a Ticket Runner to maintain and repair multifamily units and common areas. Responsibilities include troubleshooting plumbing, electrical, HVAC, carpentry, appliances, painting, and drywall to ensure property readiness and resident satisfaction.

Ideal candidates have at least 1 year of maintenance experience in multifamily settings, possess a valid driver’s license, basic digital skills, and the ability to lift 50 pounds.

Qualifications

• Bilingual English/Spanish is preferred.
• Proficient in basic computer and smartphone use.
• Strong verbal communication and customer service skills.
• Professional, neat appearance and respectful behavior expected.
• Ability to perform physical labor and lift heavy objects.
• Ability to follow basic instructions and multi-task.
• Must be able to travel locally to onsite communities and offices.

Responsibilities

• Schedule and complete preventative maintenance of units.
• Perform repairs across plumbing, electrical, HVAC, carpentry and painting as required.
• Use maintenance tools safely and efficiently.
• Provide excellent customer service to residents and internal stakeholders.
• Prioritize resident service requests and complete work orders promptly.
• Work on call as needed and maintain a professional appearance.

Skills

Bilingual English/Spanish

Basic computer skills

Verbal communication

Professional demeanor

Physical labor

Follow instructions

Team player

Lifting 50 lbs

Local travel

Job description

Description

Indus Management Group is a property management company in Houston specializing in renovating and restoring distressed multifamily properties. With our first acquisition in 2002, Indus Management Group currently manages 38 apartment complexes in the Houston area. We specialize in the Class B & C property space, with over 10,000 units under management. Our goal has always been and continues to be to convert distressed properties into uplifted communities.

Job Summary

The Ticket Runner ensures overall maintenance of the property by troubleshooting and repairing all aspects of the apartments, leasing office, and property areas. This includes, but is not limited to plumbing, electrical, heating/cooling, carpentry, appliances, painting, and drywall.

Education

None

Experience

Minimum one (1) year of maintenance experience in the multifamily property management industry

License/Certification(s)

Valid state driver’s license and current automobile insurance

Knowledge/Skills/Abilities

• English/Spanish fluency
• Basic computer and smartphone skills
• Effective verbal communication and customer service skills
• Demonstrates professional and respectful behavior
• Ability to perform physical labor and to lift heavy objects
• Ability to understand and execute basic instructions
• Ability to multi-task, use good judgment, and contribute to a team approach to work
• Must be able to lift, pull, push, and carry at least 50 pounds
• Ability to travel locally to onsite communities, the corporate office, affiliated organizations, and local municipalities

Principal Responsibilities

• Must be willing to work on call as needed
• Must have a professional, neat, and clean appearance daily
• Schedules and completes preventative maintenance of units
• Works within the safety guidelines outlined by the Maintenance Manager and/or the Company
• With own maintenance tools, repairs structures such as showers, sinks, appliances, doors/cabinets, walls and building exteriors
• May maintain and assist in the repair of HVAC systems as required
• Maintains property by reporting issues and assisting with cleanup, landscaping, etc.
• Executes electrical, plumbing, carpentry, masonry, and painting tasks as required
• Provides excellent customer service to residents and internal stakeholders
• Prioritizes resident service requests/work orders and ensures they are completed in a timely fashion
• Performs exterior building light checks and assists with repairs and replacement as required
• Must be proficient in the use of general maintenance equipment, including, but not limited to, hand tools, paint equipment, electrical saws, ladders, and associated required safety equipment

Principal Responsibilities Continued

• Reviews closed tickets daily and seeks resident feedback
• Other duties as assigned

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.