Ticket & Product Sales Agent

Vail Resorts; Leavenworth (WA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Free ski passes

Employee discounts

401(k) Retirement Plan

Employee Assistance Program

Training and development

Referral Program

Job summary

Vail Resorts in Washington seeks a Ticket and Product Sales Agent to deliver guest service and process sales for Activities, Tickets, Passes, and lessons. You will work in contact centers and resort locations, communicating with guests by phone and email and ensuring accurate processing of products and services.

Starting wage is $20.00/hr with winter seasonal employment 2026/2027. Full-time and part-time hours are available; high-energy team environment, English fluency required, ability to lift

Qualifications

• High School Diploma required.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Work across call centers and resort locations to deliver guest experiences.
• Communicate with guests via phone and email.
• Explain and process resort products and services accurately.
• Perform daily end-of-shift POS and register audits.
• Contribute to a fun, professional team environment.
• Maintain composure in a fast-paced setting.

Skills

Fluent English

Guest service

Communication skills

Education

High School Diploma

Job description

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

The Ticket and Product Sales Agent is part of the Product Sales & Services (PSS) Department who delivers outstanding guest service while facilitating the sale of Activities, Tickets, Passes, Ski & Snowboard School lessons and childcare. As a member of this team, you are part of the guest experience and the face of Vail Resorts!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Specifications:

Starting Wage: $20.00/hr

Employment Type: Winter Seasonal 2026/2027

Shift Type: Full Time and Part Time hours available

Minimum Age: At least 18 years of age

Housing Availability: Yes

Job Responsibilities:

• Work in our contact centers, ski school locations, ticket/pass offices and throughout our resort to deliver an experience of a lifetime
• Communicate with guests via phone and email
• Accurately and efficiently explain and process all resort products and services
• Complete daily end of Shift pos/register audits
• Be a part of a fun, professional, caring work environment
• Ability to work in a fast-paced environment while delivering exceptional experiences
• Other duties as assigned

Job Requirements:

• Ability to stand or sit for extended periods of time
• Able to work outside in a winter environment
• Comfortable working indoors for extended period
• High School Diploma
• Ability to lift 25lbs
• Must be able to communicate fluently in English
• Ability to work weekends and holidays
• Ability to maintain a professional presence in the workplace and adhere to our appearance standards

A Ticket and Product Sales team member is a flexible employee who often works across multiple departments and in various roles to support the one resort mentality which could include one of the following:

• Mountain Activities
• Retail Rental operations
• Food and Beverage Support
• Ticket sales or scanning
• Lift Operations
• Base Area Operations

The expected pay range is$20.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.