Ticket Operations Specialist

Jump; Los Angeles (CA); Remote; USD 80,000; Full time

Job summary

Join a leading company as a Ticket Operations Specialist, where you'll deliver exceptional ticketing support for professional sports clients. This role involves managing event setup, troubleshooting, and ensuring seamless fan experiences. Ideal for detail-oriented individuals with a passion for sports and customer service.

Benefits

Remote first

Competitive salary and equity

Flex PTO policy

401(k)

Generous medical, dental and vision plans

16 weeks paid parental leave

$1,000 reimbursement for work-from-home tech setup

$1,000 reimbursement for learning and development

Company-paid sustainability subscription

Qualifications

• 2+ years of experience in ticketing, live events, operations, or customer support.
• Experience with ticketing software and troubleshooting.
• Strong customer service skills and attention to detail.

Responsibilities

• Assist with setup and configuration of ticketed events.
• Process ticket operations requests and manage inventory.
• Troubleshoot issues related to ticket delivery and access.

Skills

Customer service

Attention to detail

Problem-solving

Communication

Adaptability

Tools

Ticketing software

Job description

Join to apply for the Ticket Operations Specialist role at Jump

Description

Jump is the only end-to-end fan experience platform built for sports teams and venues, breaking the mold for what fans can expect at live events.

Our enterprise software enables sports teams and venues to unlock the massive opportunities that come from real relationships with their fans, rethinking the traditional model that hasn’t put the fan experience first.

Jump was founded in 2021 by Marc Lore, Alex Rodriguez, and Jordy Leiser and backed by top venture firms including Forerunner Ventures, Will Ventures, Mastry Ventures, Courtside Ventures, and more.

We are a remote-first team that grounds our actions and decisions in our core values — begin with trust, play like the underdog, and do your thing. Living our values means that we always assume positive intent, show up with authenticity and empathy, and push the limit of what is possible.

We’re actively recruiting for smart, tenacious, adaptable, and most importantly kind people to join our team!

The Role

As a Ticket Operations Specialist, you’ll join Jump to help deliver top-tier ticketing support for our professional sports clients. You'll help bring events to life by managing the behind-the-scenes details that make seamless fan experiences possible—from event setup and inventory management to real-time troubleshooting and ad-hoc reporting.

This is a hands-on, detail-driven role perfect for someone who enjoys solving problems, learning new technology, and contributing to high-profile events. We’re looking for someone curious, organized, and excited to grow with a company that’s transforming how teams connect with their fans.

Key Responsibilities

• Assist with the setup and configuration of ticketed events within the Jump Enterprise Platform
• Process special ticket operations requests, including account and order issue resolution, inventory management, pricing, offer management, and other client requests with accuracy and care
• Help maintain clean, well-organized ticketing data across events and inventory
• Collaborate with internal teams and client contacts to ensure event details are accurate and on schedule
• Troubleshoot common issues related to ticket delivery, scanning, and mobile access
• Support quality control efforts and help ensure the integrity of every event build
• Provide documentation, post-event reporting, and additional operational support as needed
• Occasionally support live events remotely or on-site (some travel may be required, particularly during onboarding)

What We’re Looking For

• 2+ years of experience in a ticketing, live events, operations, or customer support role
• Administrative experience with any ticketing software and deep understanding of core ticketing concepts, ability to troubleshoot issues within a ticketing platform
• Very strong attention to detail and comfort working with digital platforms and processes
• Clear communicator who thrives in a fast-paced, collaborative environment
• Enthusiasm for learning new systems, asking questions, and improving processes
• A passion for sports, entertainment, and creating memorable live event experiences
• Strong customer service skills, leading with empathy and a determination to surprise and delight clients with an industry-leading level of service
• Ability to build trust quickly with internal and client teams

Attributes that will make you successful on our team

• A strong desire to learn. You have strong experience and want to continue building your skills.
• Tenacity. You enjoy working on challenges that others can’t or don’t want to tackle and you aren’t afraid of failing fast in order to find better solutions.
• Passion. You love using your skills to solve real problems. You hold yourself to a high standard and help to elevate others as well.
• Empathy. You thrive in an environment where everyone can truly be themselves. You understand that our differing life experiences influence who we are and how we show up, and these diverse perspectives enrich both our team and our product.
• Customer-centric mindset. You can understand the problem to be solved and who we are solving it for.
• Innovation: Passion for exploring and implementing AI technologies to enhance automation, optimize workflows, and drive innovation

Benefits

• Remote first
• Competitive salary and equity
• Flex PTO policy
• 401(k)
• Generous medical, dental and vision plans
• 16 weeks paid parental leave for primary and secondary caregivers
• $1,000 reimbursement for work-from-home tech setup
• $1,000 reimbursement for learning and development
• Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel

Compensation

Compensation is something we don’t want our candidates or employees to worry about. Our goal is to offer competitive salaries that are regularly benchmarked against the market. The core tenants of our compensation philosophy are fairness and transparency.

We have established a standardized leveling framework based on job scope and responsibilities. This means that every person at a certain level is paid the same as everyone else, regardless of their background, previous compensation, location, or any other factor.

The compensation for this role is $80,000 and includes a generous equity package.

Application

Some candidates may see the requirements and feel unsure that they match all the criteria. We encourage you to apply! There's a good chance you have important skills that we have not stated. We especially encourage members of traditionally underrepresented communities to apply, including women, nonbinary folx, people of color, members of the LGBTQ community, veterans, and people with disabilities. We’re committed to building an inclusive workplace where everyone can bring their authentic self and thrive, and we value the diversity brought by different life experiences.