Ticket Operations Director - Athletics

Grand Valley State University; Allendale Charter Township (MI); On-site; USD 45,000 - 52,000; Full time

Job summary

An established industry player is seeking a Ticket Operations Director to lead ticketing operations for athletic events. This pivotal role involves overseeing ticket sales and distribution while ensuring compliance with regulations. You will collaborate with various departments to enhance fan experiences and maximize revenue. Ideal candidates will have a Bachelor's degree and experience in ticketing software. Join a vibrant team dedicated to elevating community engagement and sports attendance. If you are passionate about sports and customer service, this opportunity is for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Tuition Waiver

Wellness Resources

Retirement Contributions

Qualifications

• Bachelor's Degree required; Master's preferred.
• 2+ years of experience in ticketing operations.

Responsibilities

• Oversee daily operations of the athletics ticket office.
• Develop ticketing policies and procedures for efficient sales.

Skills

Ticketing Software Experience

Customer Service Skills

Leadership Skills

Analytical Skills

Education

Bachelor's Degree

Master's Degree

Tools

AudienceView Software

Job description

Ticket Operations Director - Athletics page is loaded

Ticket Operations Director - Athletics

Apply locations Allendale, MI time type Full time posted on Posted 7 Days Ago job requisition id R102815

Position Summary:

This position is responsible for overseeing all aspects of ticketing operations for the university’s athletic events. This role ensures efficient and customer-friendly ticket sales, distribution, and management while maintaining compliance with NCAA, conference, and university regulations. This position collaborates with various departments, including marketing, development, and game operations, to enhance the fan experience and maximize revenue opportunities.

Salary & Benefits:

$45,000 and comprehensive benefits package including medical, vision, dental, life insurance, generous employer retirement contributions, wellness resources and tuition waiver effective on date of hire.

Primary Duties:

• Oversee the daily operations of the athletics ticket office, including ticket sales, distribution, and reconciliation.

• Develop and implement ticketing policies and procedures to ensure efficient sales and customer service.

• Manage all ticketing platforms and software, ensuring proper functionality and troubleshooting any issues.

• Coordinate and oversee ticket sales for all home athletic events, including season tickets, single-game tickets, and group sales.

• Provide excellent customer service to fans, donors, students, and other stakeholders.

• Handle ticket-related inquiries, disputes, and requests in a professional and timely manner.

• Work closely with marketing and promotions staff to create ticket packages and promotions that enhance attendance.

• Manage gameday ticket operations, including staffing, will-call distribution, and walk-up sales.

• Reconcile daily ticket sales, deposits, and financial reports in compliance with university and departmental policies.

• Prepare and analyze reports on ticket sales, attendance trends, and revenue generation. Assist with budget development and monitor ticket office expenditures.

• Partner with external vendors, including ticketing software providers, to optimize ticketing solutions.

• Recruit, train, and supervise student workers and part-time staff to assist with ticket operations.

• Support and participate in university-wide initiatives to enhance community engagement and athletics attendance.

• Perform other duties as required/assigned by leadership.

R Required Knowledge, Skills and Abilities:

• Bachelor’s Degree.

• Two or more (2+) years related work experience.

• Experience with ticketing software.

• Experience with supervision/leadership.

Preferred Knowledge, Skills and Abilities:

• Master’s Degree.

• Four or more (4+) years related work experience.

• Experience within higher education and/or athletic organization.

• Prior experience with AudienceView software.

WORKING CONDITIONS

Normal office environment. Frequent nights and weekends.

How to Apply:

Attach your cover letter and resume. The system will allow you to attach these documents electronically. If you have questions about the position or the posting, please contact [e-mail] . If you need technical assistance , please contact Human Resources at [e-mail] .

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of appointment.

Application Deadline:

Application review begins May 9 . This posting may be closed at any time at the discretion of the University.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See www.gvsu.edu/affirmative/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).

Grand Valley State University is an Antidiscrimination/Equal Opportunity Employer, which includes providing equal opportunity for racial and ethnic minorities, women, protected veterans and individuals with disabilities. University policy extends protections to additional identities.

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