Ticket Operations Associate

New Orleans Saints, Inc.; Metairie (LA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team in the heart of Metairie, where your passion for sports meets an exciting career opportunity! As a Ticket Operations Associate, you will play a crucial role in supporting the Ticket Operations Department for two major leagues, the NFL and NBA. This position offers a unique chance to work in a fast-paced environment, where your organizational skills and teamwork mentality will shine. With a commitment to community and excellence, you will help ensure that fans have the best experience possible. If you thrive in a vibrant atmosphere and are ready to contribute to a winning team, this role is perfect for you!

Benefits

Medical Insurance options

401K

Paid Holidays

Wellness Program

Gym Membership

Qualifications

• Must have excellent verbal and written communication skills.
• Must be self-motivated, organized, and able to solve problems in real-time.

Responsibilities

• Oversees processing and delivery of ticket orders and requests.
• Assists with daily financial reporting to the Financial department.

Skills

Verbal Communication

Written Communication

Teamwork

Problem Solving

Microsoft Office Proficiency

Job description

Ochsner Sports Performance Center, 5800 Airline Drive, Metairie, Louisiana, United States of America Req #613

Tuesday, April 8, 2025

I f you are interested in sports jobs with the New Orleans Saints and Pelicans, you’re in the right place!

Reports to:Ticket Operations Manager

Direct Reports: None

FLSA Status:Full-time hourly, non-exempt

Application Deadline:Rolling Application

Who we are:

The mission of the New Orleans Saints and New Orleans Pelicans is to be #1 in everything we do and to be a global brand to all of our fans. We take pride in the growth and success of the entire Gulf Coast region and are committed to leveraging our resources and goodwill to foster meaningful change for the greater good of society and our community. We celebrate individuality and value all identities and experiences, and value the perspectives of our team members. Our team members are integral to our success, and we stand beside them through success and hardship. We make it a priority to make all team members feel included and their opinions be heard. Together, we win!

Who you are:

You want to be part of a team that values community, integrity, excellence, and an organization where people come first and are celebrated. You love the industry of sports, and are excited by the potential of working for two major leagues, the NFL and the NBA. You understand and appreciate that New Orleans is a unique city with so much to offer, and you want to be a part of the vibrant community that wants to see it’s teams be the best. You are passionate, driven, and ready to work hard and have fun.

Position Summary:

TheTicket Operations Associate is responsible for providing support to all facets of the Ticket Operations Department of the New Orleans Pelicans and New Orleans Saints, including but not limited to the processing of sales ticket orders and requests as well as maintaining accounts. The Ticket Operations Associate also assists with all aspects of Box Office Management on game days.

This is a temporary, 10-month position based in Metairie, LA that runs from June 9, 2025 until April 17, 2026.

What you will be doing:

• Oversees the processing and delivery methods of all plan and single game ticket orders and requests
• Assists with the maintenance all accounts with regards to accounts’ financial details, seat relocations, seat/ticket upgrade requests, and the editing of account information based upon approved policies and procedures
• Assists with the daily financial reporting to the Financial department, including delivery of account payments
• Assists in all areas of ticket operations and reporting on game days
• Assists with managing of single game and season plan inventory
• Responsible for game day communication between Pelicans and Saints Ticket Operations’ and all box office staff
• Possess a knowledge of the events in other departments in order to answer customer questions or direct them to the proper staff member

What you’ll bring:

• Must have excellent verbal and written communication skills
• Must have a strong teamwork mentality and truly enjoy helping others be successful
• Must be self-motivated, organized and be able to solve problems in real-time
• Must be comfortable in a faced paced environment and respond well to changes in direction
• Proficiency in the Microsoft Office suite
• Must be able to come to work promptly and regularly in accordance with NFL and NBA schedules, which will include some late nights and weekends, particularly during the respective seasons

What we offer:

• Medical Insurance options
• 401K
• Paid Holidays
• Wellness Program and Gym Membership

Applications must be submitted online. Please do not mail or email resumes to the Saints/Pelicans. All qualified candidates will be contacted by phone and/or by email. Please do not contact the Saints/Pelicans Human Resources or Hiring Manager to check the status of your application. When applying, please be sure your updated contact information is provided.

The New Orleans Saints and New Orleans Pelicans ("Teams") are committed to providing equal employment opportunities for candidates and employees regardless of their membership in any protected classifications. The Teams will not discriminate in violation of the law on the basis of race, color, age, national origin, sex (including sexual orientation, gender identity, transgender status, and pregnancy), religion, physical or mental disability, genetic information, marital status, veteran status, familial status, status as a victim of domestic violence, and/or any other legally protected class under applicable federal, state, or local laws. This anti-discrimination policy applies with respect to all employment decisions, including but not limited to hiring, promotion, discipline, and discharge. The Teams are committed to equal opportunity for persons with disabilities in compliance with the Americans Disabilities Act and state law. If you feel you need an accommodation for a disability, please inform us. Requests for accommodation will be evaluated on a case-by-case basis. If you request an accommodation, it is essential that you participate fully in the interactive process.

• Job Family Ticket Sales, Service & Operations
• Ochsner Sports Performance Center, 5800 Airline Drive, Metairie, Louisiana, United States of America