Ticket Office Window Seller, Spring Training

my1060wd; Mesa (AZ); On-site; USD 23,000 - 26,000; Full time

Job summary

Chicago Cubs in Mesa, AZ is seeking a Ticket Office Window Seller for Spring Training at Sloan Park. You will sell tickets to the public using the Tickets.com Pro Venue system, assist Will-Call guests, and help create memorable experiences for attendees.

The seasonal role runs January through April, offering a $17.50 per hour wage. Candidates should have 1 year of customer service experience, basic computer skills, and reliable transportation to and from work.

Qualifications

• 1-year prior experience in a customer service role required
• Aptitude to resolve conflicts and communicate clearly
• Computer literate with experience using office equipment like printers and copiers
• Available to work January–April and during non-standard hours

Responsibilities

• Sell tickets to the public from the Sloan Park Box Office
• Assist Will-Call guests and resolve issues
• Create a safe, clean, friendly guest environment
• Answer questions about events, tickets, and schedules
• Reconcile money and balance ticket settlements with a supervisor
• Restock Box Office supplies and follow policies

Skills

Customer service

Conflict resolution

Communication skills

Attention to detail

Flexible schedule

Education

High school diploma or GED

Tools

Tickets.com Pro Venue

Ticket printers

Copier

Job description

JOB TITLE: Ticket Office Window Seller, Spring Training

DEPARTMENT: Spring Training Mesa - Ticket Operations

REPORTS TO: Manager, Ticket Operations

LOCATION: Mesa, AZ

FLSA STATUS: Non-Exempt

COMPENSATION: $17.50 per hour USD

Our business is a team sport built on creating and delivering memorable experiences around Cubs baseball and other live events.

Chicago Cubs | Marquee 360 | Marquee Development | Marquee Ventures

Each brand stands as unique as the teams that drive them. We welcome you to learn more about us.

BEING PART OF THE TEAM

Our business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports and entertainment through Cubs baseball and live events. Our success is driven by our people, who work to create and inspire change in an engaging, collaborative and inclusive environment. As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community. In support of that effort, we expect associates to work primarily in our office. Are you ready to be part of it?

OUR STORY

THE CHICAGO CUBS FRANCHISE The Chicago Cubs franchise, a charter member of Major League Baseball's National League since 1876, has won the National League pennant 17 times and was the first team to win back-to-back World Series titles in the 1907 and 1908 seasons. In 2016, the Chicago Cubs made history again when the team won its first World Series in 108 years, ending the longest championship drought in North American sports. Known for its ivy-covered outfield walls, hand-operated scoreboard and famous Marquee, iconic Wrigley Field has been the home of the Chicago Cubs since 1916 and is the second oldest ballpark in Major League Baseball. In 2009, the Ricketts family assumed ownership of the Chicago Cubs and established three main goals for the organization: Win the World Series, Preserve and Improve Wrigley Field, and Be a Good Neighbor.

HOW YOU'LL CONTRIBUTE

The Ticket Office Window Seller is responsible for selling tickets to the public from the Cubs Spring Training Facility Box Office in Mesa, Arizona using the Tickets.com Pro Venue system, while providing general information to guests. This is a seasonal position that will start in January and conclude at the end of Spring Training. There may be additional opportunities throughout the year as well based on the events at Sloan Park.

THE DAY-TO-DAY

• Selling tickets to the general public from the Sloan Park Box Office
• Assist guests at the Box Office Will-Call window and resolve all issues/problems
• Create exceptional experience for all guests through a safe, clean, and friendly environment
• Answer questions regarding events, tickets and schedules
• Reconcile money received
• Balance ticket settlement at end of shift with supervisor
• Assist with the restocking of Box Office supplies
• Follow all operational policies and procedures for Box Office operations and Event Operations
• All other duties as assigned by Director, Ticket Sales & Business Operations and Manager, Ticket Operations

WHAT YOU'LL BRING

• 1-year prior experience in a customer service role required
• Demonstrated aptitude to resolve conflicts
• Effective communication skills, both written and oral
• Candidates must be computer literate and have experience with office equipment: copier, computer/keyboard, telephone, fax and ticket printers
• Must be available to work from January - April
• Valid driver's license and reliable transportation to and from work
• High school diploma or a general education degree
• Ability to work non-standard work hours with variable schedule, to include weekends
• Position requires the ability to sit for extended periods of time, stand, walk, reach with hands and arms, talk and hear, use hands to reach and handle tickets, money, receipts, and the ability to lift and/or move up to 25 pounds

WHAT SETS YOU APART

• 1-year computerized box office experience is preferred
• Year-round availability if needed for ancillary events at Sloan Park
• Bilingual a plus

* This job posting includes the anticipated compensation, which reflects the hourly rate or salary range the Chicago Cubs and its affiliates are considering for this role in the specified location(s) as of the posting date. Where anticipated compensation is a salary range, the actual base salary offered within that range will be reflective of the candidate's skills and experience.

The Chicago Cubs and its affiliates embrace diversity and are committed to building a team that represents all communities. We hold ourselves accountable to include new and different voices in our organization. Everyone is welcome here, and we celebrate what makes each of us unique.

Response Expectations

Due to the overwhelming number of applications we receive, we unfortunately may not be able to respond in person to each applicant. However, we can assure you that you will recei