Ticket Office Supervisor - Luxor

MGM Resorts International; Hempfield Township (Westmoreland County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Wellness incentive programs

Discounts on hotel, dining, retail and

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional development and volunteer

Job summary

MGM Resorts International in Las Vegas, Nevada, seeks a Ticket Office Supervisor to oversee show information and ticketing operations. You will manage inventory, guide guest questions and maintain accurate event data to ensure a seamless guest experience.

The role requires 2+ years in ticketing, customer service, and supervision, with every weekend/holiday shift expected. The starting pay is $20.00 USD per hour, plus comprehensive benefits and development opportunities.

Qualifications

• 2+ years of experience in ticket office or cashing.
• 2+ years of customer service experience preferred.
• 2+ years of leading/supervising or managing employees.
• Shifts include weekends and holidays.

Responsibilities

• Support the Manager in maintaining all shows or events inventory.
• Provide knowledgeable answers to guest questions; detailed information on property amenities and local area.
• Maintain show information and outside property sales in the ticketing system; update tours, shows and event sales.
• Develop and analyze procedures and promotions to improve guest patronage.
• Generate daily reports on all events for senior leadership and promoters.
• Manage guest queue system and adjust queues as needed.
• Supervise HR responsibilities for department(s) and promote teamwork and staff development.
• Resolve guest complaints within authority or refer to management.

Skills

Customer service

Team leadership

Ticket office operations

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Ticket Office Supervisor, you will be responsible for show information and maintaining the ticketing system. You will also set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

THE STARTING RATE:

$20.00 USD Hourly

THE DAY-TO-DAY:

• Support the Manager in maintaining all shows or events inventory
• Provide knowledgeable answers to guest questions; provide detailed information regarding the property amenities and local area
• Maintain internal and external show information and outside property sales in the ticketing system; update information on all tours, shows and other event sales
• Develop new and analyze existing procedures and special promotions that will improve guest patronage
• Generate daily reports on all events for senior leadership, management and promoters
• Manage the guest queue system assembling or disassembling queues and stanchions as needed
• Supervise Human Resources responsibilities for assigned department(s), create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment
• Develop and mentor hourly employees to ensure departmental standards and goals are understood and met
• Resolve guest complaints within scope of authority; otherwise refer the matter to management; notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft

THE IDEAL CANDIDATE:

• High School Diploma or GED
• 2+ Years of Prior Relevant Experience with ticket office or cashing experiences
• 2+ Years of Prior Relevant Experience in Customer service experience Preferred
• 2+ Years of Prior Relevant Experience in Leading/supervising or managing employees
• Work varied shifts, to include weekends and holidays

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=17152

Are you ready to JOIN THE SHOW?